SteveAtLSC
asked on
Win7 MAK license reporting Genuine Adv failure
Hi, all! Machine in question is Windows 7 Professional, latest patches (but not SP1). Install base is approximately 40 machines with same MAK license key as the machine in question.
On this particular box, Windows is intermittently reporting a Microsoft Genuine Advantage error (nothing to capture). The original license key was verified as valid. I have since installed a different, known-valid license key. The error is still popping up intermittently, but getting more frequent (couple times a week). This machine was in service for 8 months with no issue before the Genuine Advantage error started popping up. Tested the license with the MS Genuine Advantage test page (http://www.microsoft.com/genuine/diag) and all test passed. Ran the MGADiag tool and the results are posted below; all is valid.
Suggestions? Cannot wipe machine. Thanks!
SteveB
MGADiag output:
-------------------------- ---------- ---------- ----------
Diagnostic Report (1.9.0027.0):
-------------------------- ---------- -----
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-X8 7DY
Windows Product Key Hash: 1SqZNrX7XtteitWIj/SZEcBJea 4=
Windows Product ID: 55041-011-1343055-86849
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.04 8
ID: {E186D910-67C6-4851-BD16-3 246CAF0331 9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3- 364-800410 10_025D1FF 3-229-8004 1010_025D1 FF3-230-1_ 025D1FF3-5 17-8004015 4_025D1FF3 -237-80040 154_025D1F F3-238-2_0 25D1FF3-24 4-80070002 _025D1FF3- 258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineDa ta><UGUID> {E186D910- 67C6-4851- BD16-3246C AF03319}</ UGUID><Ver sion>1.9.0 027.0</Ver sion><OS>6 .1.7600.2. 00010100.0 .0.048</OS ><Architec ture>x32</ Architectu re><PKey>* ****-***** -*****-*** **-BBBBB</ PKey><PID> 55041-011- 1343055-86 849</PID>< PIDType>6< /PIDType>< SID>S-1-5- 21-1000555 796-213643 4629-58248 6733</SID> <SYSTEM><M anufacture r>Hewlett- Packard</M anufacture r><Model>H P Compaq 6000 Pro AiO Business PC</Model></SYSTEM><BIOS>< Manufactur er>Hewlett -Packard</ Manufactur er><Versio n>786H8 v01.02</Version><SMBIOSVer sion major="2" minor="6"/><Date>201006240 00000.0000 00+000</Da te></BIOS> <HWID>85BB 3607018400 F8</HWID>< UserLCID>0 409</UserL CID><Syste mLCID>0409 </SystemLC ID><TimeZo ne>Pacific Standard Time(GMT-08:00)</TimeZone> <iJoin>1</ iJoin><SBI D><stat>3< /stat><msp pid></mspp id><name>< /name><mod el></model ></SBID><O EM><OEMID> HPQOEM</OE MID><OEMTa bleID>SLIC -CPC</OEMT ableID></O EM><GANoti fication/> </MachineD ata><Softw are><Offic e><Result> 109</Resul t><Product s/><Applic ations/></ Office></S oftware></ GenuineRes ults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7f e15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6 ec3f16059f
Extended PID: 55041-00172-011-134305-03- 1033-7600. 0000-10420 11
Installation ID: 02229527911047959438747656 6345892824 1740059712 81882432
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: X87DY
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/19/2011 1:18:02 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:13:2011 20:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAMAAAABAAAAAg ABAAEA6GFS 3frUGBZ4dX iElCQIQaoU 5urUpEbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ EAGLLAKE
FACP COMPAQ EAGLLAKE
HPET COMPAQ EAGLLAKE
MCFG COMPAQ EAGLLAKE
ASF! COMPAQ EAGLLAKE
TCPA COMPAQ EAGLLAKE
SLIC HPQOEM SLIC-CPC
On this particular box, Windows is intermittently reporting a Microsoft Genuine Advantage error (nothing to capture). The original license key was verified as valid. I have since installed a different, known-valid license key. The error is still popping up intermittently, but getting more frequent (couple times a week). This machine was in service for 8 months with no issue before the Genuine Advantage error started popping up. Tested the license with the MS Genuine Advantage test page (http://www.microsoft.com/genuine/diag) and all test passed. Ran the MGADiag tool and the results are posted below; all is valid.
Suggestions? Cannot wipe machine. Thanks!
SteveB
MGADiag output:
--------------------------
Diagnostic Report (1.9.0027.0):
--------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-X8
Windows Product Key Hash: 1SqZNrX7XtteitWIj/SZEcBJea
Windows Product ID: 55041-011-1343055-86849
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.04
ID: {E186D910-67C6-4851-BD16-3
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineDa
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7f
Application ID: 55c92734-d682-4d71-983e-d6
Extended PID: 55041-00172-011-134305-03-
Installation ID: 02229527911047959438747656
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: X87DY
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/19/2011 1:18:02 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:13:2011 20:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAMAAAABAAAAAg
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ EAGLLAKE
FACP COMPAQ EAGLLAKE
HPET COMPAQ EAGLLAKE
MCFG COMPAQ EAGLLAKE
ASF! COMPAQ EAGLLAKE
TCPA COMPAQ EAGLLAKE
SLIC HPQOEM SLIC-CPC
Whats the output of cscript %SystemRoot%\system32\slmg r.vbs /dli
ASKER
I have a second machine that started doing the same thing, so I installed a new key, and it's still popping up with the "not running Genuine" message, too... Output of SLMGR/VBS /DLI follows:
"Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Partial Product Key: X87DY
License Status: Licensed"
Thanks.
"Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Partial Product Key: X87DY
License Status: Licensed"
Thanks.
ASKER CERTIFIED SOLUTION
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ASKER
teomcam, thanks for replying!
I went ahead and re-entered the steps you recommended above (I didn't use the /upk and /cpky before) on one of the machines, and I'll wait to see if that resolves the problem.
Thanks!
SteveB
I went ahead and re-entered the steps you recommended above (I didn't use the /upk and /cpky before) on one of the machines, and I'll wait to see if that resolves the problem.
Thanks!
SteveB
ASKER
It seems that removing the old key from the registry makes a difference! Both machines are now running once again without the popup!
Thanks again!
Thanks again!