Win7 MAK license reporting Genuine Adv failure

Posted on 2011-04-19
Last Modified: 2012-05-11
Hi, all!  Machine in question is Windows 7 Professional, latest patches (but not SP1).  Install base is approximately 40 machines with same MAK license key as the machine in question.

On this particular box, Windows is intermittently reporting a Microsoft Genuine Advantage error (nothing to capture).  The original license key was verified as valid.  I have since installed a different, known-valid license key.  The error is still popping up intermittently, but getting more frequent (couple times a week).  This machine was in service for 8 months with no issue before the Genuine Advantage error started popping up.  Tested the license with the MS Genuine Advantage test page ( and all test passed.  Ran the MGADiag tool and the results are posted below; all is valid.

Suggestions?  Cannot wipe machine.  Thanks!

MGADiag output:
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-X87DY
Windows Product Key Hash: 1SqZNrX7XtteitWIj/SZEcBJea4=
Windows Product ID: 55041-011-1343055-86849
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {E186D910-67C6-4851-BD16-3246CAF03319}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E186D910-67C6-4851-BD16-3246CAF03319}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1343055-86849</PID><PIDType>6</PIDType><SID>S-1-5-21-1000555796-2136434629-582486733</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6000 Pro AiO Business PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786H8 v01.02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100624000000.000000+000</Date></BIOS><HWID>85BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-134305-03-1033-7600.0000-1042011
Installation ID: 022295279110479594387476566345892824174005971281882432
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: X87DY
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/19/2011 1:18:02 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:13:2011 20:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name      OEMID Value      OEMTableID Value
  APIC                  COMPAQ            EAGLLAKE
  FACP                  COMPAQ            EAGLLAKE
  HPET                  COMPAQ            EAGLLAKE
  MCFG                  COMPAQ            EAGLLAKE
  ASF!                  COMPAQ            EAGLLAKE
  TCPA                  COMPAQ            EAGLLAKE
  SLIC                  HPQOEM            SLIC-CPC

Question by:SteveAtLSC
    LVL 28

    Expert Comment

    Whats the output of cscript %SystemRoot%\system32\slmgr.vbs /dli

    Author Comment

    I have a second machine that started doing the same thing, so I installed a new key, and it's still popping up with the "not running Genuine" message, too...  Output of SLMGR/VBS /DLI follows:

    "Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Partial Product Key: X87DY
    License Status: Licensed"

    LVL 8

    Accepted Solution

    Could you run the following commands on cmd please (Run as Administrator).

    Step1: slmgr /upk  This command will remove your existing key)
    Step2: slmgr /cpky   - this removes the product key from the registry
    Step2: slmgr /ipk <product key>  (This command will install your new MAK key)
    Step3: slmgr /ato <activation ID>   - this will activate the new product key

    Optional commands:
    slmgr /dlv   - this helps you find the activation ID for the current activation; run this with the old retail or OEM key installed
    slmgr /dlv   - this will show you the new activation ID for the newly installed product key

    Author Comment

    teomcam, thanks for replying!

    I went ahead and re-entered the steps you recommended above (I didn't use the /upk and /cpky before) on one of the machines, and I'll wait to see if that resolves the problem.


    Author Closing Comment

    It seems that removing the old key from the registry makes a difference!  Both machines are now running once again without the popup!

    Thanks again!

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