VM Fusion Disappearance

Hello,

Our development director runs VM Fusion on her Mac. She uses it for a virtual Windows XP machine.

She just installed an Apple update this morning. This, unfortunately, caused her Fusion to stop functioning. The program (and the data) was stored in <Mac HD> / Users / <Company Name> / Documents / Virtual Machines.localized / Windows XP Professional.vmwarevm. When I look for this location, it appears as if the entire <Company Name> folder has disappeared.

I apologize if my nomenclature is confusing. I am not very familiar with Macs. Let's assume for now that we cannot perform Restore Point Execution or other rollback maneuver. Please reply with any fixes and / or ideas to where this folder ran off.

Regards.
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ecshelpdeskAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)Connect With a Mentor VMware and Virtualization ConsultantCommented:
Ah, if the account has been deleted, that's the issue.

other than trying to recover with a data recovery program, if the files need to be recovered, stop using the Mac, now as any writes to the disk, will lessen the chance of recovery.

Ontrack may be able to recover the data, as a last resort, http://www.krollontrack.com/data-recovery/

but they are expensive, why I state as a last resort.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Has the user account changed, been deleted?

It looks like the account has been reset.

I assume she may have also lost other documents, and settings, has she notice a desktop change, and possibly desktop settings?
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ecshelpdeskAuthor Commented:
It appears as though the account may have been deleted. She has not lost any other documents or settings.
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ecshelpdeskAuthor Commented:
Would a simple update delete a whole user account?
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ecshelpdeskAuthor Commented:
Um, bump?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
It's possible, if you didn't backup the Mac beforehand.
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njxbeanConnect With a Mentor Commented:
Updates are changing lots of system files.  If something goes wrong, things like this can happen.  This is why its always recommended that you backup prior to running updates.  

Having said that, i'm assuming you searched the HD for those old files and or folders?  Checked the trash?  

Also, many times when you delete a user it gives you the option to save the folder as a DMG file in the deleted users folder.  Is that there?  

Otherwise, without a backup, your only option really is to try one of the expensive data recovery options mentioned above.    Good luck!
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ecshelpdeskAuthor Commented:
Thanks, I'll check it out. My boss thinks he can pull a back up from somewhere if we cannot find the profile. Moral: Yay for consistent back-ups!
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njxbeanCommented:
indeed.  
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Moral of the story, perform a full backup before you make any changes to the OS, or download random Updates (remind you Boss, politely!)
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