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ssl error 61 accessing citrix

Posted on 2011-04-19
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Last Modified: 2012-05-11
I had a consultant come in and help me install a a RapidSSL CA certificate on my citrix farm.  This allows us to now support the iPad and iPhone and  the iPhone does work.  However, I got a new feature that all the other desktops that login to the farm receive a SSL61 error.  

it seems if I web into the site then click on the padlock and say import it starts to work for IE.  Sometimes if I just go to the site enough it seems to work.  However, mozilla firefox does not work and error on a trusted site.  

It just like every pc that has  IE gets this error.  Is this a problem with the cert or the web interface of Citrix?

any ideas?
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Question by:Bulls-Eye
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Carl Webster earned 2000 total points
ID: 35429874
http://support.citrix.com/article/CTX711855

Go down to the following section:

Error Message: Any of the following error messages:
The server certificate received is not trusted (SSL error 61).
Cannot connect to the Citrix (XenApp or Presentation) Server.
SSL Error 61: You have not chosen to trust “Common”, the issuer of the server’s security certificate.
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Author Comment

by:Bulls-Eye
ID: 35437849
I believe the problem is in the DNS issue.  I do have citrix secure gateway installed.  I have updated the clients workstations citrix ica.  I am not sure what I need to do with DNS to make sure this works?

Fred
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Author Comment

by:Bulls-Eye
ID: 35437881
my FQDN on the citrix secure gateway matches that of the certificate.  However this server is behind a firewall and has a 192.168.x.x address.  The actual cert is an public ip address and is listed on my hosting providers DNS  and points to my firewall where I have a NAT policy that point back to a server.  I do have an altaddr address on the server that shows it's public IP address.  

I can define an additional host in my local DNS server for this server, I just don't know if I put the public or private name in the table.
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LVL 37

Expert Comment

by:Carl Webster
ID: 35445596
IP addresses are not recorded for SSL certificates, only FQDNs.  If you are using CSG, you should NOT be using AltAddr also.
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