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outlook 2010

Posted on 2011-04-20
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Last Modified: 2012-06-27
Dear professionals,

my one of the client having issues with receiving fax on outlook 2010 when they have recently migrated to 2010 outlook earlier they was on 2003 outlook. while they receive fax emails on 2010 they comes as read not unread if they try to make it as unread so they are not able to do so. please help 2003 is working fine with no issues.
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apache09 earned 2000 total points
ID: 35437586
How is the client receiving faxes via email?
ONe would guess that a fax gets sent to a number, a 3rdparty fax application receives the fax, the application the sends the fax via and email account to the user?
Or possibly holds the fax in its own mailbox and users are simply viewing the faxes in that mailbox.

If it is check the PC or Outlook user/client where the faxes are initally received. Check that they are not being marked as read.

Could also be a result of an Rule or View in Outlook 2010

You can eliminate this by closing outlook and running
Start>Run>Outlook.exe /cleanviews
Close and reopen using
Start>Run>Outlook.exe /cleanrules

*** Note clean rules and views will reset outlook rules and views to its defaults.
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Author Comment

by:Yogesh_Exchange_Expert
ID: 35439633
this is correct

ONe would guess that a fax gets sent to a number, a 3rdparty fax application receives the fax, the application the sends the fax via and email account to the user?

i will try below and update you

You can eliminate this by closing outlook and running
Start>Run>Outlook.exe /cleanviews
Close and reopen using
Start>Run>Outlook.exe /cleanrules

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