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W7 desktop issue

I have a HP 6545b laptop running W7 Pro 64bit. I've recently rebuilt the machine and it's running the latest HP drivers for all hardware.

When the computer is locked, whether by my screensaver or by me, and then unlocked, a blank white rectangle appears in the top left corner of my desktop.

This white rectangle does absolutley nothing. If I try clicking in the rectangle nothing happens, either left or right click, and the only way I can find of getting rid of this rectangle is by restarting the laptop.

I have already run both VIPRE and Malwarebytes and the computer came up clean of infection. I'm also running Avast anti virus and the computer sits behind a company or home firewall.

Does anyoine have any suggestions on how I can find out what's causing this rectangle and how to stop it appearing.

Thanks in advance

Phil - GMSchool
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GMSchool
Asked:
GMSchool
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3 Solutions
 
scifo_dkCommented:
I need to know a little more on how this rectangle reacts, before I can get an idea on what it is:

1. Can you take a screenshot of it?
2. Is your mouse over or under it?
3. Are your programs UI under or over it?
4. If you go to your desktop and press F5, does that remove it?
5. If you move a windowd application over it, does it dissaper then?

//Scifo_dk
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Ahmed786Commented:
I think you might be having ATi Catalyst Control Center, if yes follow below steps to resolve ur issue.


The issue appears to be caused by allowing the "ATi Catalyst Control Center" to display the associated system tray icon. With that tray icon disabled, the small white box in the upper left corner of the desktop does disappear and with it enabled, the box immediately reappears.

Here are several ways to access the Catalyst Control Center. You can go to Start>Control Panel and double-click on Display to open the Display Properties box, then click Settings>Advanced>Catalyst Control Center and click the ATI Catalyst Control Center button to launch it. Alternatively, you can right-click on an empty area of the Windows Desktop and select it from the top of the context menu, or use the 'CCC' shortcut placed in your Start>All Programs>Catalyst Control Center menu (or on your Desktop).



The first time you open the CCC you will be asked if you want to use Basic or Advanced view. I strongly recommend selecting the Advanced option and also ticking the 'Dont show this page again' box and clicking Next (and reconfirming if necessary). Basic view is only for extremely novice users and non-gamers, and does not contain the bulk of the settings required to optimize and configure your Catalysts. To confirm that you're in Advanced view, once the ATI CCC opens, click the Views button at the top and you will see the 'Advanced View' item is ticked.

Hope this helps
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GMSchoolAuthor Commented:
scifo_dk:
1 - Yes, I've attached a file Screenshot of desktop showing white rectangle in top left corner2 - Over
3 - Over
4 - No
5 - Yes, but only because it's underneath.

Ahmed786:
I thought it woudl be CCC as well, as when I shut the laptop down, this rectangle disappears almost immediately.

I've tried your suggestion - I've used the CCC and can't see anythying obvious about the system tray icon. I've gone in to system tray and customised it to hide icon. That didn't work.

I've now completely unistnalled the driver, CCC etc., restarted the machine, cleaned the registry using cCleaner, then searched the registry and taken out any keys relating to ATI Catalyst, restarted the machine, then installed the driver only and I still have the problem.

Phil - GMSchool
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scifo_dkCommented:
Regarding nr. 5 - I ment to say, if you movie a window over it (and away again) does it then dissapear?
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GMSchoolAuthor Commented:
Thanks scifo - the answer to 5 is No, it's still there.
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GMSchoolAuthor Commented:
Update:

When the computer is locked the rectangle disappears, when the screen saver kicks in the rectangle still can't be seen, it's only when the computer's unlocked the rectangle can be seen.

Hope this helps.

Phil - GMSchool
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scifo_dkCommented:
Ok, it sounds like a program then. Have you tryed looking at what processes are running? It might be a program that gets bugged when going into locked mode.
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GMSchoolAuthor Commented:
When the machine had booted, before doing anything else I locked the computer, unlocked it so I got the white rectangle, then went in to Task Manager and closed any process that might have been the cuplrit, but couldn't find a process that cleared the rectangle.

Can you suggest a way I can find which process needs to be stopped - I can't think of one.

Thanks

Phil - GMSchool
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Ahmed786Commented:
Try either of below options

1> change to additional desktop effects


or

2> R-click an empty area of your desktop and select Properties, Desktop Tab, Customize Desktop, Web Tab. Select from the list and delete.
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GMSchoolAuthor Commented:
OK - I've found the answer.

I have Soluto software installed so I can tune the boot up of the laptop, and when I stop the Soluto process the white rectangle disappears.

I'm not getting in touch with the Soluto developers to find out what the problem is.

Thanks for your help

Phil- GMSchool.
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GMSchoolAuthor Commented:
I'm only selecting Grade B as scifo_dk gave an answer that piointed me in the right direction, rather than the actual answer itself.
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scifo_dkCommented:
Fair enough :) your welcome.
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