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Hi

I have a client with SBS 2003 and is using exchange. A printer/copier has the ability to scan documents to a email account and then email to someone internally. Anyway for whatever reason it has hung up recently after a large scan to email was performed. I want to free it up.

Where do I go to on server to see if that email his hung? and second delete item in its mailbox?

Thanks
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glamo
Asked:
glamo
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2 Solutions
 
Larry Struckmeyer MVPCommented:
I would power cycle the copier, then open exchange system manager and review the queues.  let us know if that does not help.
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glamoAuthor Commented:
Hey Fi

Not to sound to dumb, but in exchange system manager - How do I review queues?

And Second - If the Que for the mailbox scan has stuff in it, how to I delete it to free mailbox up?

Thanks.

ps - printer/copier has been power cycled

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Larry Struckmeyer MVPCommented:
Start - programs - exchanage - exchange system manager - servers - server_name - queues -

find the offending message, if any, rclick - (choice of several)
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