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Outlook 2010 Automatic Replies gets "Server unavailable"

Posted on 2011-04-20
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Last Modified: 2012-05-11
I've seen this asked in another thread.  But I'm very confused.

The solution was this:

http://technet.microsoft.com/en-us/library/bb201695(EXCHG.80).aspx

The commands in that link reference external addresses.  This is happening internal to me.  Does that still matter?

Outlook Anywhere has always worked here, so I'm guessing I have 'some" autodiscover stuff configured correctly.

Help!
James


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Question by:jpilet
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Author Comment

by:jpilet
ID: 35434097
I next found this webpage:

http://www.slipstick.com/exs/cmdlet/oof_failure.asp

From it, I ran Get-webservicesvirtualdirectory | fl identity,internalurl,externalurl in the exchange console and it returned that I had the same url for internal and external which was:

https://mail.myserver.com/ews/exchange.asmx

I figured the internal will not resolve to that behind the firewall, maybe that was the issue, so I ran the reconfig command with the following changes:

Set-WebServicesVirtualDirectory -Identity "MyServer\EWS (Default Web Site)" -InternalURL https://myserver.mydomain.local/EWS/Exchange.asmx -ExternalURL https://mail.myserver.com/EWS/Exchange.asmx -BasicAuthentication:$true

It took, closed Outlook, opened it back up, and still not working.  Ug.

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Author Comment

by:jpilet
ID: 35434543
Next Update, I found a computer in my network where it works.  So I have to imagine it's something on the client end?
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Author Comment

by:jpilet
ID: 35435918
I'm starting to see a trend that on any PC that I manually added someone's exchange account into outlook 2010 (because using the name/email address and letting outlook try to pull the server settings doesn't work) has this issue.  I don't know if that helps any exchange gurus out there.
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Accepted Solution

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jpilet earned 0 total points
ID: 35436927
It looks to be a dns issue.  Viewing another article on here, the user said he added an A Record on the DNS with the mail server IP.  I did this using the same prefix that we use for the mail server and that resolved the adding exchange accounts using the automatic search.  It finds the server, fills everything and fixes the Out of Office problem, but now I'm getting a certificate as I only have a certificate for our mail.myserver.com and the external IP.

I talked to a friend and he said a multiple domain certificate should do the trick.  I've never messed with certificates, so I'll try and get them to help me and report back.
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Expert Comment

by:endital1097
ID: 35439862
I've written a couple of article on the configuration for this
Take a look at this article, it should get things working

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_3704-Troubleshooting-Outlook-Certificate-Errors.html
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Author Closing Comment

by:jpilet
ID: 35726890
The next day I came in and after putting in an internal A record for the same dns name of the external IP, it started working fine.

If I do a automatic adding of an exchange account in Outlook I still get certificate errors.

But now if I do it manually, I do not get certificate errors, yet the web service stuff (Auto Replies) works, so it may not be set up perfect, but good enough for me.  Thanks for reading.
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