Strange behaviour in Windows 7

Posted on 2011-04-20
Medium Priority
Last Modified: 2012-06-27
Howdy Experts,

I have one user on Windows 7 laptop that is reporting intermittent oddness.  Generally the laptop works fine, but sometimes it will appear to have a key stuck or some other command in a loop.  The symptoms are like:

In IE the address bar (URL) will continuously drop and close, drop and close
In Windows Explorer the address bar continuously drop and closes
In our CRM (Surado) the application crashes because it is receiving invalid commands to tool bar menu options

This problem has also shown up in other applications...it does not seem to matter what he is running.  I have run system diagnostics and found no hardware issues with keyboard, and the problem is not continuous.  I have used three different virus scanners, malware bytes, spybot, and others to check for malicious software - nothing found.  

Any ideas out there???

Question by:Thorin
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LVL 10

Expert Comment

ID: 35434768
Wireless Keyboard and Mouse?
If so check the batteries they are probably almost dead.

Author Comment

ID: 35434773
Nope....usb mouse, laptop keyboard....
LVL 10

Accepted Solution

Hutch_77 earned 2000 total points
ID: 35434786
Do you have a similar laptop?  I would try swapping out the keyboard/mousepad unit as it sounds like you said some sort of stuck key, and it could be the keypad that is the issue... that is why I said wireless kbd and mouse as I have seen this exact issue with a kbd that was about to die.

Author Closing Comment

ID: 35435385
This worked - sort of.  I thought I had another laptop to swap with so I removed the old keyboard.  However, once I remove the keyboard from the spare I realized they are not compatible.  I then put the old keyboard back into the problem laptop and the problems seem to have stopped. Reseating may have done the trick...

I'll keep an eye on it and post again if the problems start back again.  Thanks for the suggestion!

LVL 10

Expert Comment

ID: 35435406
I would almost put money on it had a bad connection... Was probably loose from factory and over time just worked its way loose enough to give odd key strokes.

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