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OTRS LDAP integration

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Last Modified: 2013-11-13
I have installed OTRS and it works quite nicely when using DB authentication.  However, I am unable to get it to work with Ad (LDAP) authentication.  Any help is appreciated.





 
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Commented:

Yes, I have followed the doc.  Still no luck.  The one thing I didn't do was to use the group they suggested.  Maybe I should replicate exactly what's in the example.
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Commented:
Yes try it it's should work...

Do you get any error message or it's just don't work?

Author

Commented:
No error.  However, when I capture the transmission session on the OTRS, I can see that it is unable to correctly use AD.  Here is the reply message from my AD server:


"comment: In order to perform this operation a successful bind must be completed on the connection."
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Commented:
First did you put username and password for your ldap connexion?
You have to make a Bind I think this is why it's not working

Author

Commented:
I got it to work.  The step I missed was to create an account on the DB first then add the configure it to OTRS.  This however, poses a problem, I really don't want to maintain 2 user databases.  In other words, I got it to where the password is verified against AD, but the account must exist on the OTRS local DB.  Is there a way I can pull the information from AD periodically within the config file?
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Commented:
I don't know if this is possible I will check and get back to you.
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This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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