asked on

DVR is not recognized in home network using 2WIRE 2701HG-B Gateway

Hello,

I am using the 2WIRE 2701HG-B. It recognizes all devices on the network except a networked DVR. I am unable to forward ports to it without it being recognized. I can internally view the DVR. The DVR and Gateway are otherwise working properly.

I linked to a previous question where this was suggested:

MikeKane:
I'm just throwing this out there..... Could you assign the IP of the DVR to another Host in the network temporarily. Then setup the Rules as needed and save them to the router. After which, reassign the IP back to the DVR.

Is this currently the best solution and if so, can I get some more direction on how to "assign the IP of the DVR to another Host."

Thanks,
JE

Soulja

What do you mean by recognize? Have you verified the ip configuration of the DVR. Are other computers on your network able to ping your dvr. I am assuming the 2wire can't.

justearth

ASKER

I mean I don't see it in my "home network" and when I try to port forward, the dvr is not in the drop-down menu for the 2WIRE Gateway, like the other devices are.

Thanks,
JE

Soulja

Can you ping the dvr's ip address from other computers? Can't you statically add it's ip address in the port forewarding page?

justearth

ASKER

"Can't you statically add it's ip address in the port " - I can't find a way on how to do this with this Gateways interface.

"Can you ping the dvr's ip address from other computers? "
Perhaps you could help me with this task?

SOLUTION

Soulja

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

akahan

Doesn't the MAC address of the DVR show up in the 2Wire's "local network device list"? You'd locate its mac address on the list, see the corresponding IP address, and then go to the local network address allocation page on the 2Wire, and assign the same IP address, so it'll be fixed and unchanging (static). Once you've done so, you'd just forward the necessary ports to that IP address.

justearth

ASKER

Soulja:
Yeah, I guess I already knew how to do that.
I am able to sucessfully ping the dvr from other computers on the network. I assumed this was the case as I am able to view the DVR within the network.

akahan:
No, nothing about the DVR shows up. I was able to add the mac address manually with the 2WIRE Gateway but this also did not result in the DVR being shown in the "local network device" list.

Please advise,
Thanks,
JE

akahan

Is the DVR connected to the network? If so, how do you know it is? What does "I can internally view the DVR" mean? How do you view it? What do you view?

justearth

ASKER

akahan:

>Is the DVR connected to the network?
Yes.

>If so, how do you know it is?
I can successfully ping the DVR from any machine on the network. Also the DVR is hard connected to the 2WIRE

>What does "I can internally view the DVR" mean? How do you view it? What do you view?
I can view the DVR from any machine on the network. (Trying to port forward for external viewing). The DVR is for a CCTV system. If I enter the DVR's address into a browser I can the view the CCTV Feed as long as the machine is on the same network.

Thanks again,
JE

akahan

"I can successfully ping the DVR from any machine on the network. Also the DVR is hard connected to the 2WIRE"

OK, we're going step by step here... if you can ping the DVR, you must know its IP address on your LAN. How do you know what the DVR's IP address is? Is it set statically in the DVR's setup?

justearth

ASKER

Yes, I set the ip in the DVR set up.

justearth

ASKER

It is static.

Soulja

When you view the dvr over your lan throught the browser are you using any special port or just http? For example when you go to your browser to you put in:

http://dvripaddress:port#
or

http://dvripaddress

What model 2wire do you have, or can you post the manual. It should have a port forwarding option where you enter the ip address of the dvr and the ports you want to forward.

justearth

ASKER

Hello,

I use http://dvripaddress:port#.

The model is 2WIRE 2701HG-B. It has a port forwarding option, but it only allows me to use recognized devices. As far as I can tell there isn't an option to enter the IP address manually.

I just switched to the this 2WIRE device. I access the Gateway by going to http://homeportal , It's interface has far less options than the previous 2WIRE.

Cheers,
JE

Soulja

One the summary page of the 2wire does it show any unknown devices? Have you tried pinging the dvr from the 2Wire device?

justearth

ASKER

Hello,
It does not show any unknown devices. Aside from the PING operation listed above, how does one PING the DVR from the 2WIRE device?

Thank you kindly,
JE

Soulja

There should be a troubleshooting section that has a "Network Tests" link.

ASKER CERTIFIED SOLUTION

akahan

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Soulja

I think akahan comment just may be the solution.

justearth

ASKER

akahan:

I was previously using dyndns.org to update my IP address as my internet service does not provide a static one. Would the DHCP solution be affected by this information?

Soulja:
The interface for changing the setting with this 2WIRE is horrible. I can not find that which you suggest.

Thanks again,
JE

SOLUTION

Soulja

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

akahan

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

justearth

ASKER

Hello,
In the DVR settings I changed the network type to DHCP. I then changed the address to "private fixed" in the gateway. I think will prevent it from changing.

It appears to work!

Thanks,
JE

Soulja

Great news!

justearth

ASKER

Thanks again for all the information. Cheers!