Microsoft Dynamics CRM mail merge is already running
Posted on 2011-04-20
Within CRM after I merge a document and try to go back in and merge another one I receive an error message that states the following. Microsoft Dynamic CRM mail merge is already running. Only one mail merge can occur at a time. To start a new one, close MS word, which will stop the current mail merge, and then start a new one.
The problem is that there is no other mail merge occuring and word is currently already closed. I've search and was able to find the following on the MS website.
When you try to complete a mail merge operation, you receive the following error message:
Microsoft Dynamics CRM Mail Merge is already running. Only one mail merge can occur at a time. To start a new one, close Microsoft Word, which will stop the current mail merge and then start a new one.
To resolve this problem, exit Windows Internet Explorer or Microsoft Office Outlook, depending on the application that you used to start the mail merge operation. Then, restart the mail merge operation.
I don't think this is an appropriate answer for two Microsoft applications that should work together. yes i know its not a perfect world. But i wanted to throw this out and see if anyone else has had this issue and if they were able to resolve it other than shutting down all the applications.