Matt Hodge
asked on
Getting random BSOD - minidump attached
Hi - im getting a BSOD randomly, sometimes right when it boots up, sometimes not - its repeatedly the same error - STOP 0x0000008e - atapi.sys - updated all of the drivers, didnt seem to help.I've attached 3 minidmp files - can anyone decipher?
Mini042111-01.dmp
Mini042111-02.dmp
Mini042111-03.dmp
Mini042111-01.dmp
Mini042111-02.dmp
Mini042111-03.dmp
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Any security software installed/uninstalled recently?
ASKER
Yes, I did install the Microsoft Security Essentials yesterday, could this cause it?
Most probably yes. You could always uninstall MSE to test it out.
After testing it out you could re-download mse and try installing it again.
Make sure you have all available updates/patches for mse.
After testing it out you could re-download mse and try installing it again.
Make sure you have all available updates/patches for mse.
Checking the dump files, all three point to:
BugCheck 1000008E, {c0000005, b9f1571d, 96ea5748, 0}
Probably caused by : atapi.sys ( atapi+a71d )
What type of computer is this?
Can you remove the CD/DVD temporarily and see if the BSOD's go away?
BugCheck 1000008E, {c0000005, b9f1571d, 96ea5748, 0}
Probably caused by : atapi.sys ( atapi+a71d )
What type of computer is this?
Can you remove the CD/DVD temporarily and see if the BSOD's go away?
this is interesting too, did a google search and saw this website which is saying that it might possibly be malware:
http://www.howtofixbluescreenofdeath.com/atapi-sys-blue-screen/
http://www.howtofixbluescreenofdeath.com/atapi-sys-blue-screen/
hmm, forget that last link:
check this page out:
is the Win update KB the same as the one you updated:
https://patrickwbarnes.com/blog/2010/02/microsoft-update-kb977165-triggering-widespread-bsod/
check this page out:
is the Win update KB the same as the one you updated:
https://patrickwbarnes.com/blog/2010/02/microsoft-update-kb977165-triggering-widespread-bsod/
what happens if you uninstall this update:
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977165)