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Can't send an email attachment through MS Word

I am able to send email attachmnents fine, but when I use the "send to" option in Word it will create the message with the attachment but won't send.
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drgleockler
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drgleockler
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1 Solution
 
rjantonelliCommented:
What is the error message?

http://support.microsoft.com/?kbid=290936


Make aure your default email client is groupwise.

Internet Explorer/Tools/Internet Options/Programs/ changed email to groupwise email
1) IExplorer > Tools > Internet Options > Programs
   Select groupwise email under "Email

2) Oulook2K > Tools > Options > Other> Check "Make Outlook default

3) Right Click on the Start button > Properties> Click on Customize under Start menu and under Email select

4) Windows 7 search > type in set default programs
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drgleocklerAuthor Commented:
It brings the attachment into an Outlook message just fine, but it just won't let me send it.
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Brian GeeCommented:
Are you able to save the draft, close it, and then re-open it from Outlook to send? Afterward, try sending the document from Word as attachment again to see if the issue persists (this just happened to me, and it reminded me of this thread, so what I employed for a fix is just what I posted now... it works fine for me now).
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drgleocklerAuthor Commented:
I am unable to save it as a draft...it just saves as a Word document. I can send the document if I don't save it as an attachment...if the word doc embeds in the email message it works fine.
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rjantonelliCommented:
Check this setting
Options> Mail> Under Save messages

Check box> Save Copy of Sent items.
See if this is checked.
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Brian GeeCommented:
Just so I understand this more clearly... you are able to generate an email draft with the Word attachment intact. The Send button does not work (does not do anything when pressed). When you press the Save icon in the email draft, it does not save (instead only asking you if you want to save a Word document)?

Typically, pressing the Save button in the email draft will not render any response. You would then be able to close your draft and then retrieve it later from the Drafts folder or Inbox.
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drgleocklerAuthor Commented:
That's exactly what's happening...it tries to save the word doc that youhave attached, not the email.
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rjantonelliCommented:
Are you getting an error when  you try to send email?

I have enclosed link worth reading because it has solved you issue for many other users, but they all seem to have an error message when they sent  message.

http://www.technologyquestions.com/technology/microsoft-office/114700-unable-send-attachment-word.html
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drgleocklerAuthor Commented:
Sorry for the delay.

There is no error message...the Send button just doesn't do anything.  
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drgleocklerAuthor Commented:
Any other ideas? It's still an issue...

Thanks.
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Brian GeeCommented:
If someone else logs into this system, are they able to replicate the issue? This question to determine if it is an install issue or a possible Windows profile issue.

Also, (with Outlook closed) try deleting the outcmd.dat file to see if an Outlook toolbar issue is a possible cause of this.

One more thing, does an Alt+S send the email despite the Send button itself not being responsive?
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