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HP - Windows 7/ - Microsoft???????

Posted on 2011-04-21
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Last Modified: 2012-05-11
I have a new HP ALL in One Windows 7.

I can't install Office XP which is supposedly compatible with Windows 7.

The system was delivered with Office 2010 trial software and Norton Antivirus Software that I did not request.   Windows will not allow me to uninstall these programs. "The administrator has set policies....:,  Nonsense ....The system is part of a domain and as the domain administrator I have added myself to the admin group on the system.
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Question by:Jeff_Kingston
14 Comments
 

Author Comment

by:Jeff_Kingston
ID: 35440534
When I install XP the installer claims it has completed, but when any icon is clicked it simply tries to run the installer again and again
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LVL 20

Assisted Solution

by:n2fc
n2fc earned 668 total points
ID: 35440587
You need to FULLY uninstall the trial that it came with and THEN install Office XP!...

Since you already attempted an install of Off XP, you will now need to FULLY uninstall BOTH...

Go to Control Panel==> Uninstall a Program
and uninstall BOTH versions of Office (reboot as requested if needed)...

THEN... Install Office XP...
THEN.. Install the Compatibility Pack (get it here)...
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

Hope this helps!
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LVL 8

Assisted Solution

by:psychogr
psychogr earned 668 total points
ID: 35440620
Log on using local admin account and remove unneeded software and install the ones you need
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LVL 4

Assisted Solution

by:jmaggio322
jmaggio322 earned 664 total points
ID: 35440629
Have you gone into the properties of an office applications and set the compatibility to xp sp3. as far as unable to uninstall the programs you can do this re-enable the local administrator account that is disabled by default which is done by going into an elevated command prompt and typing the following: net user administrator /active:yes

After you have done that log in with the local admin account and try to uninstall the programs. You can disable the local admin account by typing the following in an elevated command prompt after trying the uninstall to go back to the way it was. type:net user administrator /active:no
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Author Comment

by:Jeff_Kingston
ID: 35440680
I can't uninstall either version.


The system administrator has set policies to prevent this installation" ????

The account I am logged into has local admin rights????
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LVL 20

Expert Comment

by:n2fc
ID: 35440732
More info on uninstalls of Office:

http://support.microsoft.com/kb/290301

They used to have something called msicuu2, but Microsoft dropped support for it...
I still use it on occassion as a last resort (since it is a tad buggy)...

See:   http://www.geekstogo.com/forum/files/file/397-msicuu2exe/
or
http://www.pressbyte.com/1426/windows-installer-cleanup-utility-msicuu2exe-free-download/


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LVL 20

Expert Comment

by:n2fc
ID: 35440760
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Expert Comment

by:n2fc
ID: 35440847
If you continue to have issues with uninstalls of both versions of Office, you will need to either manually uninstall by deleting the appropriate files and registry entries, or try a more forceful uninstall product like REVO...  (They have a 30 day free trial)...

HERE: http://www.revouninstaller.com/

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Author Comment

by:Jeff_Kingston
ID: 35440955
This may be the last HP I buy.  Requested with NO software except OS and they send me this system with all sorts of junk on it and policy settings that won't allow me to uninstall their junk.  What should have taken a couple hours is now going on two days.  As a one man shop with 12 servers and 60 desktops this is ludicrous.  I shouldn't complain to you about this, I'll call HP
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Author Comment

by:Jeff_Kingston
ID: 35441055
I think I am going to box this thing back up and ship it back.  I simply do not have the time to debug a crappy system from HP.
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Author Comment

by:Jeff_Kingston
ID: 35441107
And the thing that has me so angry is that I have installed three systems from Dell running Windows 7 with absolutely NO problems.
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Accepted Solution

by:
Jeff_Kingston earned 0 total points
ID: 35446981
Well resolution.

Reset to restore point when system built at HP.  Log in to local system and uninstall office 2010.  

There is joy in Mudville,  15 hours to do a 45 minute job  Way to go HP
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Author Closing Comment

by:Jeff_Kingston
ID: 35473403
Time Microsoft took HP and Dells heads out of their monopolistic vise and allow them to sell computers with an operating system and allow the user to get software to add.
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LVL 20

Expert Comment

by:n2fc
ID: 35473686
Not really their fault... I have set up many HP's with no issue...

It is really an issue with multiple versions of Office and mix of trial/real that confuses the uninstaller!

Had you just uninstalled all the "bloatware" from jumpstreet, you would have had no issues!
Tip for the future!
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