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Blackberry Scrolling Problem

Posted on 2011-04-21
Medium Priority
Last Modified: 2012-05-11
On this Blackberry Tour on Verizon, a user told me he can't scroll anymore.

On the home screen, you can scroll back and forth between apps, but if you hit the Blackberry button to get to the apps screen, you can't scroll anywhere. Also, whenever in an app or menu that has a drop down menu option, you can't scroll up or down there either.

That is - unless you're holding down the caps key! I noticed that while I'm holding down the caps key on the keyboard, scrolling works normally. What option did this user change to make this happen? How do I put it back?
Question by:DVation191
  • 2
LVL 23

Accepted Solution

Brian Gee earned 2000 total points
ID: 35442251
If this Blackberry Tour has the scrollball, see if you can remove it to get any dust/junk/crud out (a short blast of canned air) to see if this helps. At worst, maybe the ball would need replacement.

Before even venturing the above, please see if removing the battery, letting it sit for a minute without the battery, and then replacing the battery helps in resolving the issue.
LVL 20

Author Comment

ID: 35442551
My Mistake - it's actually a Blackberry Bold - no scroll ball - just the touchpad. I'll try the hard restart too.
LVL 20

Author Comment

ID: 35443320
Rebooting work. Weird!

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