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Blackberry Scrolling Problem

DVation191
DVation191 asked
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Medium Priority
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Last Modified: 2012-05-11
On this Blackberry Tour on Verizon, a user told me he can't scroll anymore.

On the home screen, you can scroll back and forth between apps, but if you hit the Blackberry button to get to the apps screen, you can't scroll anywhere. Also, whenever in an app or menu that has a drop down menu option, you can't scroll up or down there either.

That is - unless you're holding down the caps key! I noticed that while I'm holding down the caps key on the keyboard, scrolling works normally. What option did this user change to make this happen? How do I put it back?
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Top Expert 2011
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Commented:
My Mistake - it's actually a Blackberry Bold - no scroll ball - just the touchpad. I'll try the hard restart too.

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Commented:
Rebooting work. Weird!
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