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Credentials on Network Load Balancing

I have configured NLB on 2 servers using the local administrator account and everything works fine.
I have created another user and made it a member of the local administrators group but when this account is used, NLB does not show the 2nd server in the cluster, only itself. Error message is displayed at the bottom saying "Access denied. Error connection to SERV02"

Logged in as administrator I can see both servers in the cluster.
Any one have any suggestions?
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bgoering
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If this is not a domain account then you need to create the 2nd account on both servers using the same password. Then put it in the administrators group on both servers.

If you were to change the password for the administrator account on the 2nd server then it wouldn't work either.
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It is not part of a domain.

I have created the same user account with the same password on both servers and this 2nd account is a member of the administrators group on both servers.

Definately something to do with the 2nd account as when I log in with the administrator account everything works fine.

Logged in with the 2nd account, when i do START>RUN \\SERVER2\C$ it asks me for credentials and vice versa on the SERVER1 as well. Logged on with administrator I get access straight away.
What windows version?
You might want to take a look at http://networking.nitecruzr.net/2005/06/file-sharing-under-windows-xp.html

This article talks about XP and Vista, but the concepts and processes are the same for setting this up between Windows 2003 (same as XP) and Windows 2008 (same as Vista). Without a domain infrastructure you need to set up the machines in a workgroup.
Thanks for the links. Both servers are 2008STD.
Have they been set up in a workgroup?
Yes they are in a workgroup. They are basically exactly the same setup as one another.
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Hey thanks for that - it makes perfect sense now and I will explore the options you have kindly provided.

Many thanks again!
You are welcome - hope it all works out for you