Explorer.exe crashing for one user profile at login

Posted on 2011-04-21
Last Modified: 2012-08-13
Hi EE users,

I have a user in our network who has explorer.exe crash immediately after logging in to his Windows 7 Pro 64bit system. See image for reference.

I've done a registry clean, checked for viruses, did a chkdsk /f /r, and also tried recreating the profile using this  
although I wasn't sure how to make the new profile part of the domain again. But, after copying all the old user files over to a new local profile, the same error message appeared.

If I log in as any other user (administrator, me, local administrator) I do not get the same errors.

Also here is one of the event errors'

Log Name:      Application
Source:        Application Error
Date:          4/21/2011 9:51:13 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bdfbe
Exception code: 0x40000015
Fault offset: 0x000000000002aa8e
Faulting process id: 0xf60
Faulting application start time: 0x01cc001e95895335
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: d8d9e188-6c11-11e0-ac34-00237dc3ef18
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2011-04-21T12:21:13.000000000Z" />
    <    <Security />

Error message at crash
Question by:occ_user
    LVL 10

    Accepted Solution

    My suggestion is archive the users files, go to user accounts>manage user accounts and remove the user.

    reboot the computer and log in as the user and see how it works.  If the login is fine add he Basic files back like documents music folders.  log off and back on and see how it goes.  
    If you are fine then I would go through app data and get the necessary files liek PST's and OS's and be done with it.
    LVL 10

    Expert Comment

    If this doesnt work, something is being applies using GPO like a folder redirect or roaming profile that causes the issue is my best guess.

    Author Comment

    And this is ok to do in Windows 7? I thought you had to do something with the registry when deleting or recreating profiles.
    LVL 10

    Expert Comment

    You do, but by removing them in the users management it is "supposed" to clear the registry keys for the user.

    Author Comment

    Hutch, I did as you suggested. I archived all the users files first to an external drive. Then logged in as myself, removed the user, then rebooted, and logged back in as him again thinking the profile would recreate.

    But, oddly, nothing changed. I thought maybe I didn't actually delete the proflle so checked and it's is gone from the list of users. Yet, I can log back in and everything is there. Same wallpaper, files, etc. and the same error.

    LVL 10

    Expert Comment

    You did remove the Users profile folder completely and remove them from management right?

    You don't have roaming profiles do you?

    Author Comment

    Errr...all I did was remove them from the user accounts. Folder is still there.

    If I delete this folder, will I not get the error telling me that I'm logged in with a temporary profile?
    LVL 10

    Expert Comment

    When you remove them from the management this is supposed to fix that error as it is supposed to remove the reg pointers for the user.

    Author Comment

    I get that error. It's using a temporary profile.
    LVL 10

    Assisted Solution

    1.Press on Start > Run >Regedit

    2.Navigate to the following registry key :“HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList”

    3.Under ProfileList navigate to binary key’s like this :S-1-5-21-3656904587-1668747452-4095529-500

    4.On the right side under ProfileImagePath you’’ll see the username and profile path.

    5.Chose the one with the desired user and delete the long reg key like :“HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList”

    There is the quick reg Hack to remove it, but like I had said... the management utility is supposed to remove it.. but it seems hit or miss like normal with MS.

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