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Word 2007 - there was a problem sending the command to the program

Newco
Newco asked
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Last Modified: 2012-05-11
Experts,
I have this extrange problem; a user cannot open Word 2007, it throws an error "Microsoft Stopped Working" then when I close the window a popup shows "there was a problem sending the command to the program."
I reinstalled Office 2007, wiped the machine and reinstalled Office again and the problem comesback. when I reinstalled Windows 7 32-bit, it worked for a few minutes but then it stops working. it does it as local or domain user.

Please help!
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Commented:
Thanks GrahamSkan:
I followed all steps on the KB article but it did not solve the problem. Here is the message I got from the Word Stopped working popup:

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      WINWORD.EXE
  Application Version:      12.0.6545.5000
  Application Timestamp:      4c653e57
  Fault Module Name:      StackHash_2792
  Fault Module Version:      6.1.7600.16695
  Fault Module Timestamp:      4cc7ab44
  Exception Code:      c0000374
  Exception Offset:      000c35e3
  OS Version:      6.1.7600.2.0.0.256.1
  Locale ID:      1033
  Additional Information 1:      2792
  Additional Information 2:      27920241e785c41f5e1037ae491959b4
  Additional Information 3:      65d1
  Additional Information 4:      65d15edf20a441fe8c356a6a3e0a3166

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Author

Commented:
Hey guys,
I deleted the user profile and started a new one but I now have the following excel problem:
 Please HELP!
Log Name:      Application
Source:        Application Error
Date:          4/22/2011 3:01:28 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DELL-WORKSTATION.MyDomain.com
Description:
Faulting application name: EXCEL.EXE, version: 12.0.6550.5004, time stamp: 0x4d2cee93
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab44
Exception code: 0xc0000374
Fault offset: 0x000c35e3
Faulting process id: 0x16b4
Faulting application start time: 0x01cc0138d39cb63d
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 124f0bba-6d2c-11e0-85ed-001195504d52
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-04-22T22:01:28.000000000Z" />
    <EventRecordID>2202</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DELL-WORKSTATION.mydomain.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>12.0.6550.5004</Data>
    <Data>4d2cee93</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16695</Data>
    <Data>4cc7ab44</Data>
    <Data>c0000374</Data>
    <Data>000c35e3</Data>
    <Data>16b4</Data>
    <Data>01cc0138d39cb63d</Data>
    <Data>C:\Program Files\Microsoft Office\Office12\EXCEL.EXE</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>124f0bba-6d2c-11e0-85ed-001195504d52</Data>
  </EventData>
</Event>

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Author

Commented:
Thanks GrahamSkan:
I actually re-created his profile after following the steps on article KB921541 and Word is working good.

Thank you!
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