Word 2007 - there was a problem sending the command to the program

Posted on 2011-04-21
Last Modified: 2012-05-11
I have this extrange problem; a user cannot open Word 2007, it throws an error "Microsoft Stopped Working" then when I close the window a popup shows "there was a problem sending the command to the program."
I reinstalled Office 2007, wiped the machine and reinstalled Office again and the problem comesback. when I reinstalled Windows 7 32-bit, it worked for a few minutes but then it stops working. it does it as local or domain user.

Please help!
Question by:Newco
    LVL 76

    Accepted Solution

    If you reinstalled the OS, it seems likely that you re-installed everything from scratch.

    However, it still might be worth trying the steps listed here:

    LVL 2

    Author Comment

    Thanks GrahamSkan:
    I followed all steps on the KB article but it did not solve the problem. Here is the message I got from the Word Stopped working popup:

    Problem signature:
      Problem Event Name:      APPCRASH
      Application Name:      WINWORD.EXE
      Application Version:      12.0.6545.5000
      Application Timestamp:      4c653e57
      Fault Module Name:      StackHash_2792
      Fault Module Version:      6.1.7600.16695
      Fault Module Timestamp:      4cc7ab44
      Exception Code:      c0000374
      Exception Offset:      000c35e3
      OS Version:      6.1.7600.
      Locale ID:      1033
      Additional Information 1:      2792
      Additional Information 2:      27920241e785c41f5e1037ae491959b4
      Additional Information 3:      65d1
      Additional Information 4:      65d15edf20a441fe8c356a6a3e0a3166

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    LVL 2

    Author Comment

    Hey guys,
    I deleted the user profile and started a new one but I now have the following excel problem:
     Please HELP!
    Log Name:      Application
    Source:        Application Error
    Date:          4/22/2011 3:01:28 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Faulting application name: EXCEL.EXE, version: 12.0.6550.5004, time stamp: 0x4d2cee93
    Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab44
    Exception code: 0xc0000374
    Fault offset: 0x000c35e3
    Faulting process id: 0x16b4
    Faulting application start time: 0x01cc0138d39cb63d
    Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 124f0bba-6d2c-11e0-85ed-001195504d52
    Event Xml:
    <Event xmlns="">
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <TimeCreated SystemTime="2011-04-22T22:01:28.000000000Z" />
        <Security />
        <Data>C:\Program Files\Microsoft Office\Office12\EXCEL.EXE</Data>

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    LVL 2

    Author Closing Comment

    Thanks GrahamSkan:
    I actually re-created his profile after following the steps on article KB921541 and Word is working good.

    Thank you!

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