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Word 2007 - there was a problem sending the command to the program
Experts,
I have this extrange problem; a user cannot open Word 2007, it throws an error "Microsoft Stopped Working" then when I close the window a popup shows "there was a problem sending the command to the program."
I reinstalled Office 2007, wiped the machine and reinstalled Office again and the problem comesback. when I reinstalled Windows 7 32-bit, it worked for a few minutes but then it stops working. it does it as local or domain user.
Please help!
I have this extrange problem; a user cannot open Word 2007, it throws an error "Microsoft Stopped Working" then when I close the window a popup shows "there was a problem sending the command to the program."
I reinstalled Office 2007, wiped the machine and reinstalled Office again and the problem comesback. when I reinstalled Windows 7 32-bit, it worked for a few minutes but then it stops working. it does it as local or domain user.
Please help!
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ASKER
Hey guys,
I deleted the user profile and started a new one but I now have the following excel problem:
Please HELP!
I deleted the user profile and started a new one but I now have the following excel problem:
Please HELP!
Log Name: Application
Source: Application Error
Date: 4/22/2011 3:01:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DELL-WORKSTATION.MyDomain.com
Description:
Faulting application name: EXCEL.EXE, version: 12.0.6550.5004, time stamp: 0x4d2cee93
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab44
Exception code: 0xc0000374
Fault offset: 0x000c35e3
Faulting process id: 0x16b4
Faulting application start time: 0x01cc0138d39cb63d
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 124f0bba-6d2c-11e0-85ed-001195504d52
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-22T22:01:28.000000000Z" />
<EventRecordID>2202</EventRecordID>
<Channel>Application</Channel>
<Computer>DELL-WORKSTATION.mydomain.com</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>12.0.6550.5004</Data>
<Data>4d2cee93</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16695</Data>
<Data>4cc7ab44</Data>
<Data>c0000374</Data>
<Data>000c35e3</Data>
<Data>16b4</Data>
<Data>01cc0138d39cb63d</Data>
<Data>C:\Program Files\Microsoft Office\Office12\EXCEL.EXE</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>124f0bba-6d2c-11e0-85ed-001195504d52</Data>
</EventData>
</Event>
ASKER
Thanks GrahamSkan:
I actually re-created his profile after following the steps on article KB921541 and Word is working good.
Thank you!
I actually re-created his profile after following the steps on article KB921541 and Word is working good.
Thank you!
ASKER
I followed all steps on the KB article but it did not solve the problem. Here is the message I got from the Word Stopped working popup:
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6545.5000
Application Timestamp: 4c653e57
Fault Module Name: StackHash_2792
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab44
Exception Code: c0000374
Exception Offset: 000c35e3
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 2792
Additional Information 2: 27920241e785c41f5e1037ae49
Additional Information 3: 65d1
Additional Information 4: 65d15edf20a441fe8c356a6a3e
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