• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 274
  • Last Modified:

Unable to download new emails in Outlook 2007

Outlook 2007
Exchange 2007

I have two accountants that can't download new emails.  Both have "mounted" a shared Exchange 2007 mailbox, along with their personal mailbox.  If I remove the shared Exchange mailbox, their mail starts downloading again.  If I added back the shared mailbox, they can't download email.

When I say "mounted", I'm referring to Tools, Account Settings, double click on the name, More settings, advanced, click "add".

This started happening this week.  There have been no changes on my Exchange server.

Any idea why a shared mailbox would stop mail from downloading.  I mount accounts this way all the time.  Only these two people have this issue.
0
md168
Asked:
md168
  • 2
1 Solution
 
jbvernejCommented:
Shared mailbox corruption ??
To check if these shared mailbox is corrupted or not:
Can you access this mailbox using OWA ?
Do you have tried to open alone this shared mailbox from a new outlook profile ?
0
 
md168Author Commented:
I found the problem.  I made the change in the following posting.

http://technet.microsoft.com/en-us/library/bb676486(EXCHG.80).aspx 

I'm restarting Exchange tonight to see if it fixes the problem.
0
 
md168Author Commented:
The registry change fixed the problem.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now