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office 2010 error

I have a user that is getting an error office 2014 and she just installed office 2010? Not sure what this means. She says office 2010 locks up and just crashes on occasion. We run XP and not suer if XP will not run 2010 correctly.
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Dennis Miller
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Dennis Miller
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2 Solutions
 
dlcarrawCommented:
XP will run Office 2010 just fine.

We need more information on the error - what was the exact text of the error message? which Office program was the user using (or was this during installation?) Does it happen in multiple Office applications?
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Ivano ViolaSystem AdministratorCommented:
Try repairing Office 2010:

- Open Control Panel and click Programs and Features.
- Right click the Office 2010 program that you want to repair, and select Change.
- Next click Repair > Continue.
- Restart your computer.

As dlcarraw said, the exact error message would be very helpful.
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Dennis MillerAuthor Commented:
I will do both suggestions and see what happens. Thanks. We use mainly office 2007 but there are a few who seem to like to break the rules and try to jump the steps until we all are on board with how this works with XP as I am sure everything now is geared for windows 7. That is our next hump. I love windows 7 though.
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Ivano ViolaSystem AdministratorCommented:
I find that Office 2010 is an improvement from 2007. There aren't too many differences but the changes they've made are worth the upgrade.

Let us know how it goes.
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Dennis MillerAuthor Commented:
It seemed to work great after the repair, but yesterday she emailed to say it was doing the same thing. I am upgrading the ram and she also uses a monitoring (closed circuit TV ) that crashed because of lack of ram. I will look at the event viewer today and see what pops up. I will get back to you. The repair did help and I am starting to believe it may be something else causing this. Is it true that office 2010 is better suited for windows 7? Does this come into play?
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Ivano ViolaSystem AdministratorCommented:
It's probably better suited to Windows 7 but it should run fine in XP. You'll lose more of the interface (Aero feature) when installing on XP other than the reliability or functionality. Let us know what happens.
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Dennis MillerAuthor Commented:
Will do. Thanks. I am starting to think the CCTV may be eating up the ram needed to use for other stuff. It seems the CCTV is hogging a lot of ram.
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Jackie ManCommented:
Agree.

XP patched with SP3 having a RAM of 1GB shall run Office 2010 smoothly.

Unless, the user has a large Outlook mailbox (i.e. PST file of more than 3GB) or editing a large spreadsheet, running Office 2010 on XP will not cause much trouble to the users than running Office 2007 on XP.

Of course, running Office 2010 on Windows 7 will be better as Windows 7 manages RAM in a much better way than Windows XP.

According to Negi, it says:-

"If you use Windows and memory management is important to you, dump XP and get a modern OS."

Source: http://www.neowin.net/forum/topic/904042-xp-memory-management-is-primitive-rammap-only-for-vista7/

Upgrade to Windows 7 is a better choice if you want to run Office 2010 in an efficient way.
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Jackie ManCommented:
If you want to toubleshoot the memory problem of XP in your scenario, have a look of the article below and do some tests and post back the results.

http://www.techrepublic.com/article/solutionbase-monitor-windows-xps-memory-usage-with-a-customized-version-of-performance-monitor/5263541
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Dennis MillerAuthor Commented:
Both comments were great and bot helped track this issue. I want to thank you all for your help and have learned a few new tricks. Thanks again.
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