We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

office 2010 error

Medium Priority
304 Views
Last Modified: 2012-05-11
I have a user that is getting an error office 2014 and she just installed office 2010? Not sure what this means. She says office 2010 locks up and just crashes on occasion. We run XP and not suer if XP will not run 2010 correctly.
Comment
Watch Question

Commented:
XP will run Office 2010 just fine.

We need more information on the error - what was the exact text of the error message? which Office program was the user using (or was this during installation?) Does it happen in multiple Office applications?
System Administrator
Commented:
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview

Author

Commented:
I will do both suggestions and see what happens. Thanks. We use mainly office 2007 but there are a few who seem to like to break the rules and try to jump the steps until we all are on board with how this works with XP as I am sure everything now is geared for windows 7. That is our next hump. I love windows 7 though.
Ivano ViolaSystem Administrator

Commented:
I find that Office 2010 is an improvement from 2007. There aren't too many differences but the changes they've made are worth the upgrade.

Let us know how it goes.

Author

Commented:
It seemed to work great after the repair, but yesterday she emailed to say it was doing the same thing. I am upgrading the ram and she also uses a monitoring (closed circuit TV ) that crashed because of lack of ram. I will look at the event viewer today and see what pops up. I will get back to you. The repair did help and I am starting to believe it may be something else causing this. Is it true that office 2010 is better suited for windows 7? Does this come into play?
Ivano ViolaSystem Administrator

Commented:
It's probably better suited to Windows 7 but it should run fine in XP. You'll lose more of the interface (Aero feature) when installing on XP other than the reliability or functionality. Let us know what happens.

Author

Commented:
Will do. Thanks. I am starting to think the CCTV may be eating up the ram needed to use for other stuff. It seems the CCTV is hogging a lot of ram.
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
If you want to toubleshoot the memory problem of XP in your scenario, have a look of the article below and do some tests and post back the results.

http://www.techrepublic.com/article/solutionbase-monitor-windows-xps-memory-usage-with-a-customized-version-of-performance-monitor/5263541

Author

Commented:
Both comments were great and bot helped track this issue. I want to thank you all for your help and have learned a few new tricks. Thanks again.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a free trial preview!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.