Current email on Outlook 2007 no longer shows up when off-site

Posted on 2011-04-21
Last Modified: 2012-05-11
I have ten users that take their in XP & Win7 laptops offsite and connect over their Sprint Wireless modems, execute the Sonicwall Net Extender SSL-VPN which connects to the firewall and provides access to the active directory environment where we have a Win 2008 and Win 2003 server and Exchange 2007.

All user exchange mailboxes are stored on the Windows 2008/Exchange 2007 server in our facility.

One user running XP Pro and Outlook 2007 mentioned when he is offsite with no VPN connection and he opens outlook, he doesn’t see mail that he received that day while in the office. The VPN is slow so many times he will work offline in Outlook creating email and then sending that mail when he gets to the office the next morning.

What would cause mail he received that day to not display when working offline?
Question by:Tony Giangreco
    LVL 15

    Accepted Solution

    Does he see any emails when he's offsite? Do the users have an office workstation also? If so, do you know if they enable the cached mode in Outlook? Read more about cached mode here if needed. If it's enabled, Outlook will download the emails to the local station and it will be removed from the server.
    LVL 25

    Author Comment

    by:Tony Giangreco
    Yes he sees email, but the latest email he sees in Outlook is from three weeks ago. This is very strange since he was at the office a few hours earlier and had all his mail in Outlook at that time.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    Set OWA language and time zone in Exchange for individuals, all users or per database.
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now