Exchange 2007 conference room resource mailboxes - recurring meetings causing double booking

Posted on 2011-04-21
Last Modified: 2012-08-13
I have an exchange 2007 server with 5 conference rooms.  The scheduling of the rooms work well EXCEPT for recurring meetings.
A conference room can be double-booked IF the original meeting is a recurring meeting.
The recurring meeting does not show as busy in the free/busy info.
How could this be remedied
Question by:rymattcart
    LVL 47

    Accepted Solution

    1st check the users are using Office 2007 SP2

    Second check the Free/Busy options of the Meeting Room Outlook Profile
    Check decline conflicting appointment is selected.

    If all the above is okay.
    A VERY Common reason for this is becuase the users are booking the meeting room as an ALL DAY EVENT
    All Day Events are defualted to show time as FREE
    If using this option when booking, they need to make sure to manually change the Show Time as FREE to BUSY

    This is a result of the built in functionality of OUtlook/Exchange as they define All Day Events as Holidays, Birthdays or Special Ocassions
    Time is defaulted as free to allow users to be at work, and still receive bookings in the their calendars.


    Author Comment

    How does one  "check the Free/Busy options of the Meeting Room Outlook Profile"

    LVL 26

    Assisted Solution

    check the Free/Busy options of the Meeting Room Outlook Profile

    for me i read it as
    check the Free/Busy details\data for the Meeting Room from any Outlook

    My answer:

    Can you check the settings of image-8 on the working and failing resource mailboxes?


    Author Closing Comment

    The submitted answers brought forward other questions which led to the solution.  The answers submitted did not directly answer the question.

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