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virus threat detected trojan.fakalert

Medium Priority
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Last Modified: 2013-11-22
hi experts,

 I have this laptop that lost all of its programs and all the icons on the desktop are very light gray. I ran avg in safe mode and still same problem. I ran malwarebytes and same problem. What can i do to clean this up.
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Commented:
Try running this tool:
http://download.bleepingcomputer.com/grinler/rkill.exe

After that run a new scan.
What version of Windows are you currently using? If it's Windows 2000 or higher (XP, Vista, 7) and 32-bit, get ComboFix:

Go here and follow the instructions on how to install the Recovery Console and run ComboFix. Go through all the steps until posting the log part. Post the combofix log here.

If you are using a 64-bit operating system or can't use ComboFix for any other reason, use the below tool instead:

Download OTL to your desktop.
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- When the window appears, underneath Output at the top change it to Minimal Output.
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.
frankbustosSystems Administrator

Author

Commented:
hi greyknight17, here is the log.

databoks, rkill.exe didn't seemed to do anything.
log.txt

Commented:
It sounds like your profile is corrupt, and the malware is still lurking.

I don't think a free program is going to help you in this case.  I use Avira Premium Suite www.avira.com and it finds and fixes more malware than Malwarebytes.  Get it and install it, and run it.  It will probably find the malware on the machine..  You may have to reload Windows because the machine might be hosed, but I would try Avira first.  I am not associated with Avira in any way.  Just a happy customer.
frankbustosSystems Administrator

Author

Commented:
srjacob,

 I ran avira and it came out clean with no virus or trojans. Does anyone know where else I can to the system restore other than going to programs?

Commented:
Avira Premium Suite contains more malware detection than the free version of Avira.  I can tell you that by experience.  It seems to justifiy the higher price.

However, how do you know you have a virus or malware?  You could have a corrupt MFT on disk.   Have you done a chkdsk lately?  If you have lots of file errors, that could account for your problems.  Also, check the logs for disk errors.  If the disk has SMART capability, check these values for soft disk errors.  Try running chkdsk /r and see what you get.

Commented:
Rkill.exe leaves a Log - what does that log say?
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frankbustosSystems Administrator

Author

Commented:
I tried everything and this unhide.exe fixed it. THANKS!
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Top Expert 2007

Commented:
Glad to know it's fixed, thanks!
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