[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 469
  • Last Modified:

virus threat detected trojan.fakalert

hi experts,

 I have this laptop that lost all of its programs and all the icons on the desktop are very light gray. I ran avg in safe mode and still same problem. I ran malwarebytes and same problem. What can i do to clean this up.
0
frankbustos
Asked:
frankbustos
  • 3
  • 2
  • 2
  • +2
1 Solution
 
databoksCommented:
Try running this tool:
http://download.bleepingcomputer.com/grinler/rkill.exe

After that run a new scan.
0
 
greyknight17Commented:
What version of Windows are you currently using? If it's Windows 2000 or higher (XP, Vista, 7) and 32-bit, get ComboFix:

Go here and follow the instructions on how to install the Recovery Console and run ComboFix. Go through all the steps until posting the log part. Post the combofix log here.

If you are using a 64-bit operating system or can't use ComboFix for any other reason, use the below tool instead:

Download OTL to your desktop.
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- When the window appears, underneath Output at the top change it to Minimal Output.
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.
0
 
frankbustosAuthor Commented:
hi greyknight17, here is the log.

databoks, rkill.exe didn't seemed to do anything.
log.txt
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
srjacobCommented:
It sounds like your profile is corrupt, and the malware is still lurking.

I don't think a free program is going to help you in this case.  I use Avira Premium Suite www.avira.com and it finds and fixes more malware than Malwarebytes.  Get it and install it, and run it.  It will probably find the malware on the machine..  You may have to reload Windows because the machine might be hosed, but I would try Avira first.  I am not associated with Avira in any way.  Just a happy customer.
0
 
frankbustosAuthor Commented:
srjacob,

 I ran avira and it came out clean with no virus or trojans. Does anyone know where else I can to the system restore other than going to programs?
0
 
srjacobCommented:
Avira Premium Suite contains more malware detection than the free version of Avira.  I can tell you that by experience.  It seems to justifiy the higher price.

However, how do you know you have a virus or malware?  You could have a corrupt MFT on disk.   Have you done a chkdsk lately?  If you have lots of file errors, that could account for your problems.  Also, check the logs for disk errors.  If the disk has SMART capability, check these values for soft disk errors.  Try running chkdsk /r and see what you get.
0
 
databoksCommented:
Rkill.exe leaves a Log - what does that log say?
0
 
rpggamergirlCommented:
Run this tool to remove the hidden flags on files and folders and see if that's all that's needed to fix it. Doubleclick on unhide.exe.
http://download.bleepingcomputer.com/grinler/unhide.exe


Or, try RogueKiller, option 6
"If your shortcuts and files/folder of desktop/startup menu/etc have deasapeared"
http://www.geekstogo.com/forum/files/file/413-roguekiller/
0
 
frankbustosAuthor Commented:
I tried everything and this unhide.exe fixed it. THANKS!
0
 
rpggamergirlCommented:
Glad to know it's fixed, thanks!
0

Featured Post

Automating Your MSP Business

The road to profitability.
Delivering superior services is key to ensuring customer satisfaction and the consequent long-term relationships that enable MSPs to lock in predictable, recurring revenue. What's the best way to deliver superior service? One word: automation.

  • 3
  • 2
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now