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Does the snapgear have a VPN log you can see the failed attempts on? 
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Does the snapgear have a VPN log you can see the failed attempts on?

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Can they use vpn from other locations?<br />
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If so, it is possible that their router (at home) to connect to the internet does not support vpn.
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Can they use vpn from other locations?

If so, it is possible that their router (at home) to connect to the internet does not support vpn.

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Well this was easier than it appeared, yes all I had to do was create a VPN account on the router without a domain affilliation.
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Well this was easier than it appeared, yes all I had to do was create a VPN account on the router without a domain affilliation.

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I have a VPN router (snapgear) that is used very often for employees VPN work from home as well as remote support. VPN between Windows devices is no problem for us. BUT two iPADusers cannot VPN from home. I have the feeling after getting the Authentication Failed message that it has to do with the windows domain being important within the network, and the MAC VPN setting having no place to account for a domain. What am I missing? &nbsp; I've done this once before successfully with an iPad, but I had to do something different I can't remember, crate a non-domain user in the snapgear? use &nbsp;L2TP instead? &nbsp;this was not hard once I was pointed in the right direction, I just can't remember MAC stuff, since it is so user friendly I'm never asked about the same thing twice, except now VPN.
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I have a VPN router (snapgear) that is used very often for employees VPN work from home as well as remote support. VPN between Windows devices is no problem for us. BUT two iPADusers cannot VPN from home. I have the feeling after getting the Authentication Failed message that it has to do with the windows domain being important within the network, and the MAC VPN setting having no place to account for a domain. What am I missing?   I've done this once before successfully with an iPad, but I had to do something different I can't remember, crate a non-domain user in the snapgear? use  L2TP instead?  this was not hard once I was pointed in the right direction, I just can't remember MAC stuff, since it is so user friendly I'm never asked about the same thing twice, except now VPN.

iPAD VPN Authentication failed when PPTP attempted

Apple devices including Macs, iPhones, iPods and iPad support standard wired and wireless networking technologies, but they also utilize custom applications and some special techniques for networking with each other and with non-Apple devices. Apple manufacturers the AirPort line of wireless networking products, and has its own networking protocols, AppleTalk and AFP (Apple Filing Protocol).

Apple Networking

A virtual private network (VPN) is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or travelling users access to a central organizational network securely. VPNs encapsulate data transfers using secure cryptographic methods and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted.

iPad is an iOS-based line of tablet computers built around the device's multi-touch screen, including a virtual keyboard. The iPad includes built-in Wi-Fi and cellular connectivity on select models. An iPad can shoot video, take photos, play music, and perform Internet functions such as web-browsing and emailing. Other functions – games, reference, GPS navigation, social networking, etc. – can be enabled by downloading and installing apps.