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External Drive doesnt show up,its pluged in but not showing

Infra_DS4
Infra_DS4 asked
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Medium Priority
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Last Modified: 2012-06-27
Ive connected my 2 TB External Hard Disk the tray icon shows that it is connected but I cannot see it in MY Computer.Whats wrong and what do I have to do?
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Top Expert 2011

Commented:
3 Quick questions:

1 What kind of External Drive is it?
2. What OS are you working on?
3. How is it powered?
Top Expert 2011

Commented:
Go to Start > Run > type in diskmgmt.mscOK.

Do you see the device from the resulting window? If so, see if you're able to assign it a drive letter?

Author

Commented:
Hi;

1.Seaget FA GoFlex Desk USB, 2 Terabyte External Drive
2.Windows XP Proffesional SP3
3.The external is powered with its powercord to the Wall GPO.

Author

Commented:
Yobri,

I cannot see it in the Disk Management window.
Top Expert 2011

Commented:
Start menu

Right click my computer

Select manage

Select device manager.

Look for anything with a exclamation point next to the hardware.

It sounds like you might need to install a driver. Maybe check to see if the drive came with a disk, or check seagates website.

Author

Commented:
jonahzona;

Its not showing in the device manager.No Exlamation Mark.
Top Expert 2011

Commented:
Here is a dumb question... Is it on? Most of those big external drives have a I/O switch on the back. I am sure you have done this, but just covering all bases.

Did you try downloading the software from seagate?

Author

Commented:
Yep its defenelty ON,but about the Driver can be able to point it out for me .As Iam having difficulty trying to locate it on their page.Send me a link to it.
Thanks

Author

Commented:
150>>>300

Please I need a feed back ASAP on how to get this working or Recover the files if Faulty.There are some company data on this External that has my Boss all over me.
Top Expert 2011

Commented:
Turn off the drive and remove the USB cable. If this USB cable has two USB heads on it, be sure to use the one with the thickest cord on it (important). Plug in the USB cord to the computer again, then power on the drive unit. See if XP is able to detect the drive, give it a minute or two. Check My Computer to see if the drive has been assigned a drive letter. If not, left-click on the USB icon in the system tray to see if the device is recognized as a mass storage device.  

Author

Commented:
Yobri,
             It has only one USB Head and it is recognised as a mass storage device in the system tray.
Top Expert 2011

Commented:
another dummy question - have you tried other ports on the computer? try front and back ports....
Top Expert 2011

Commented:
No drive letter noted? Anything in My Computer? Check Disk Management to see if detected there but without a drive letter.

Author

Commented:
jonahzona-Ive tried all ports and other PC's with same specs..Do you have the link for the download for the driver?

Yobri-Disk Management has not detected it ,but it has been detected on the system tray.
Top Expert 2011

Commented:
http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=goflex-software&vgnextoid=11c1fab114b48210VgnVCM1000001a48090aRCRD

This link has diagnostic software available to try and test the state of the drive.

It looks like you have to contact seagate to get the software download - they also say you need the serial number to get it. see info under setting that says "Windows Users".

Sorry man. I got nothing else. Other than maybe your USB cable is bad. Do you have another one you could try?

Author

Commented:
Jonahzonah: Mate Does this diagnostic software work for WIN XP as it says Mac Users?

Thanks bro..
Top Expert 2011

Commented:
Top Expert 2011

Commented:
Any luck?
Try booting a PC using a Ubuntu live CD and plug the drive in and see if it mounts.

Author

Commented:
jonahzona- Ive just downloaded it ,give me alittle more time to do it.

richardsk-octjamaica-I dont have a Ubuntu live CD..Ill try other options
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Author

Commented:
300>>>500

Thanks juandelacruz2001..Did that and it worked..thanks

Author

Commented:
Thanks alot :)
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