• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 4919
  • Last Modified:

OneNote as Knowledgebase

I'm looking to utilize OneNote 2010 as a knowledgebase for many different programs in an IT/Helpdesk support capacity.

I've been going through some online training for it and it seems pretty easy.
Created some pages/subpages.

What I'm not sure on is the best design.

Does anyone have shareable OneNote files/templates of knowledge-base's as examples for me to replicate or create a new one based off?
0
garryshape
Asked:
garryshape
2 Solutions
 
aburrCommented:
If one note is to be used exclusively for your knowlege base, set up a notebook for each program, a section for each of the most frequent inquiry subjects , and a page for each topic. Use the search box to locate desired topic.
0
 
steveoskhCommented:
I use notebooks to group data by who it will be shared with or accessed.  The location on the network where the notebook is stored has access restricted.
Sections are assigned to topics and section groups based on broader categories.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Protect Your Employees from Wi-Fi Threats

As Wi-Fi growth and popularity continues to climb, not everyone understands the risks that come with connecting to public Wi-Fi or even offering Wi-Fi to employees, visitors and guests. Download the resource kit to make sure your safe wherever business takes you!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now