OneNote as Knowledgebase

Posted on 2011-04-21
Last Modified: 2016-05-20
I'm looking to utilize OneNote 2010 as a knowledgebase for many different programs in an IT/Helpdesk support capacity.

I've been going through some online training for it and it seems pretty easy.
Created some pages/subpages.

What I'm not sure on is the best design.

Does anyone have shareable OneNote files/templates of knowledge-base's as examples for me to replicate or create a new one based off?
Question by:garryshape
    LVL 26

    Accepted Solution

    If one note is to be used exclusively for your knowlege base, set up a notebook for each program, a section for each of the most frequent inquiry subjects , and a page for each topic. Use the search box to locate desired topic.
    LVL 14

    Assisted Solution

    I use notebooks to group data by who it will be shared with or accessed.  The location on the network where the notebook is stored has access restricted.
    Sections are assigned to topics and section groups based on broader categories.

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