BB unable to send emails

Posted on 2011-04-21
Last Modified: 2012-05-11
Hi All,

We rebooted our Domain controllers that host schema, PID, PDC and infrastructure fsmo roles tongiht. and it appears that the BB was unable to send emails when the DC went down.

I dont know BB enough to say Rebooting DC could affect BB service. Could someone clarify this for me?

Question by:fireburn11
    LVL 2

    Expert Comment

    BB server is just like a "gateway" for emails, what you use as email infrastructure? If you have Exchange, authentication and configuration is based on AD, so if you don't have any DC online, all email traffic will fail.

    Author Comment

    hi gcitron,

    we are on exchange 2003, we only rebooted one DC in our child domain and one DC in the root. we had 2 online in the child and 2 in the root on line at that time.

    could it be possible BB server is configured to target specific DC for authentication and it happened to be the one we rebooted?
    LVL 11

    Expert Comment

    hi anything to with the dns on blackberry  getting affected when the dc went down
    LVL 11

    Accepted Solution

    Well this can only be the case if you reboot your last DC the BES looses its connection to the global catelog and Will not be able to send emails to the handhelds until the BES is rebooted.

    Please look into the MAGT logs and Refer to this KB-

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