• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 289
  • Last Modified:

BB unable to send emails

Hi All,

We rebooted our Domain controllers that host schema, PID, PDC and infrastructure fsmo roles tongiht. and it appears that the BB was unable to send emails when the DC went down.

I dont know BB enough to say Rebooting DC could affect BB service. Could someone clarify this for me?

1 Solution
BB server is just like a "gateway" for emails, what you use as email infrastructure? If you have Exchange, authentication and configuration is based on AD, so if you don't have any DC online, all email traffic will fail.
fireburn11Author Commented:
hi gcitron,

we are on exchange 2003, we only rebooted one DC in our child domain and one DC in the root. we had 2 online in the child and 2 in the root on line at that time.

could it be possible BB server is configured to target specific DC for authentication and it happened to be the one we rebooted?
hi anything to with the dns on blackberry  getting affected when the dc went down
Sudhakar KumarManager IT Delivery- II at AonCommented:
Well this can only be the case if you reboot your last DC the BES looses its connection to the global catelog and Will not be able to send emails to the handhelds until the BES is rebooted.

Please look into the MAGT logs and Refer to this KB-
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now