Server 2008 R2 with Exchange 2010 crashing

Posted on 2011-04-22
Last Modified: 2012-08-13
Hi guys,

I have Server 2008 R2 Sp1, Running Exchange 2010, Active Directory,DNS,DHcp, File Server.
IBM Server x3650M2
Server 2008R2 64bit

My Problem is after about a couple of weeks or a Month , the server becomes unresponsive,cant ping cant access the server in anyway, there is nothing on the monitor at all no response at all, I have to do a Hard reeboot(Hold the power button in for 6 seconds) it restarts then comes backup i nearly have a Cardiac arrest wehn i do this, because this is extreme way to handle the issue, i dont have any other option though.
I have  ran Diagnostics with the IBM tools and sent them to IBM for reviewing there are no hardware issues at all, the Diagnostics panel in the Front has no Lights or codes flashing, it has to be a software fault..
The only thing i can find that has been similar is the time it has crashs Tuesday afternoon just after Lunch or their about.
I have attached the log file errors as you will be able to see the logs just before the server was rebooted.
I need to know how to fix this Problem, Please help this server is a Critical Server and Cannot have these issues occuring..

I have 3 Sites all AD servers on Each replicating fine..

Site 1 Server 2008 R2 Exchange  AD, DHCP,DNS,File Server
Site 2 Server 2008 R2 AD,DHCP,DNS, FiLe Server, Holds FSMO Roles
Site 3 Server 2003 , AD,DHCP,DNS, File Server
All sites are connected by Hardware VPN.

Also I have just installed SP1 for 2008 R2 hoping it had corrected the issue, but it ran for 4 weeks before it became unresponsive and fellover..

I have to be able to rectify the Problem, I need HELP!!!!!!!!!!

Question by:big_daddy_pimp
    LVL 37

    Accepted Solution

    As soon as ANYBODY mentions Reboots, crashes and Tuesday in the same sentance I think about Windows Updates!!
    Windows updates are normally released on the second Tuesday of Each month, Patch Tuesday.

    Dissable Windows updates and do them Manually, if you dont already, and see if there is a difference.

    Author Comment

    Ill certainly look at this as a possible , but it seems from what i am seeing in this last crash there were quite a few Active Directory issues for a few days before the system crashed ? is this possible to make the system unresponsive!! regularly, or would this generate from the automated update process..
    LVL 27

    Assisted Solution

    without details were unlikely to be able to help.

    Please check app, system & security logs around the time the server 'hangs'.

    we need to know if there are events during the 'hang' or not.
    If there are no events at all (security log is a good test of this one) then the server has completely hung or the disk is inaccessible.

    if there are events, it suggests that the server is still running even though it looks like it is.

    also, please post events running upto the 'hang' so we can see what it was doing.

    Author Closing Comment

    Thsanks Guys apologies, I dont know how I missed closing this Post.

    also the issue was the Scan engine for the Virus Protection.



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