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New User in GAL

I have a new user in our environment, and when I add her to AD and give her an Exchange box in 2010, I don't see her in the GAL.  Is there a reason she is not showing in the GAL?
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PC4N6
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PC4N6
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1 Solution
 
athomsfereCommented:
Have you given it time for replication?

Are you using Exchange in cached mode? Redownloading the GAL might be required.
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PC4N6Author Commented:
It has had plenty of time for replication.  It was added yesterday.  How do I know if Exchange is in cached mode?  How do I re-download the GAL?
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athomsfereCommented:
Tools-> Send receive -> Download Address book

uncheck the "download changes since last send receive"

This is for Outlook 2003
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PC4N6Author Commented:
This is a 2010.
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