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BSOD windows 7 - cannot access windows at all, not even safe mode

genuine_need
genuine_need asked
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Last Modified: 2012-05-11
Hi,

If any of you could help me it would be truly appreciated.

I cannot get into windows at all - just suddenly I started to get the BSOD.

So I tried to fix the problem via the windows 7 rescue cd and no success.

I also tried to do a system restore but I kept getting an error message saying that a specific file cannot be extracted, hence the restore process has been stopped.  I tried to delete this file so as to allow the restore process to go ahead, but it wouldn't allow me to delete the file.

I ran the latest AVG rescue CD and also the ESET cd but nothing seemed to make a difference.  The AVG cd managed to pick up some trojan viruses which I cleaned up, but it didn't make a difference otherwise.

I tried the system image restoration too but that didn't work either.

Since trying all of these things, the BSOD has changed and now shows a different error.

My laptop is a Sony vaio - everything was running well and fine until I downloaded a few programs for my iphone.

A screenshot of the current BSOD is attached.

Please help, I have my postgraduate essays on the computer which I desperately need.

Thanks in advance.

photo--19-.JPG
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Commented:
Did you run CheckDisk? If not, start your PC from the Windows 7 CD, choose Command Prompt option and type in: chkdsk <disk volume, such as C:> /f /x and press Enter.

Also, did you change any settings in your BIOS? This error is very common when you install your PC with storage controller in one mode (say, IDE) and then you switch it in the BIOS into another mode (say, SATA or RAID).
Raheman M. AbdulMessaging and Directory Services
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Commented:
Boot from bootable CD (if you dont have one, buy one online from ebay) then work from there.
install OS

Author

Commented:
Sorry I don't quite understand when you say bootable CD - do you mean the windows 7 cd?

If I reinstall windows will I lose all my work/files etc.?

Or will it only reinstall the OS and not touch the files?

Thanks
Sean MeyerIT Director

Commented:
Often a hard drive problem.  Run diagnostic tools to verify the hard drive is still intact.  There may be tools located in the boot of the sony but I don't know that.  Otherwise you have two other options.  One -- check to see if the manufacturer of the hard drive makes a program which you can burn to disk and test the hardware (Probably ok as long as you don't have a seagate -- why they don't make one just pisses me off)  Two -- Download somethings like UBCD  http://www.ultimatebootcd.com/ to run diagnostics on the drive.

Commented:
genuine_need:

You previously mentioned Windows 7 Rescue CD. That is the one we were talking about.
Raheman M. AbdulMessaging and Directory Services
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Commented:
Try windows 7 bootable CD (it has no OS installed on it) and its a general bootable CD
When you boot, you can access and copy your files on the external media before you install OS.
Dont try to overwrite the partition during installation if you want to keep the files for safe side.

Author

Commented:
I've tried to run chkdsk but it wouldn't let me.

maybe my execution string was wrong, should I type: chkdsk <C:> /f /x  ?

I'll try this again but it didn't allow me to run chkdsk before.

I haven't changed anything in BIOS, didn't even access it.
Sean MeyerIT Director

Commented:
There are options for installing windows over the current partition but your "My Documents" ususally gets wiped.  First back up your data.  Easy way to do it is to use a data transfer cable.

http://www.byteccusa.com/product/adapter/BT-300/BT-300.htm  Runs about $25

First run the hard drive diagnostic tools.

Commented:
No, no. This is how you should type it in:
chkdsk c: /f /x

If you still get an error, please post it here.
Raheman M. AbdulMessaging and Directory Services
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Commented:
UBCD is one example of bootable CD i mean.
search for windows 7 bootable repair CD

Author

Commented:
marahman3001:

How can I access and copy my files over via the bootable cd?

The option doesn't seem so obvious on the bootable cd.

Commented:
Start your PC from your Windows 7 Rescue CD and choose Command Prompt. At the command prompt, enter:
explorer.exe
This will open the Windows Explorer. Connect a USB stick or an external HDD and you should be able to copy the information you need.

Author

Commented:
KeterHD, the chkdsk seems to be working now, its scanning, I'm just waiting for the outcome.

Thanks for the info on how to copy my files.

Just starring at the computer now waiting for the scan to finish.  Will post a screenshot as soon as it is done.

You guys are great!

Commented:
Of course we are. May I also point out we are handsome, bright and very special... in a good way.

Author

Commented:
please find attached the screenshot of the scan
photo--20-.JPG

Author

Commented:
@KeterHD

my father always used to tell: "Self praise, is no praise!"

;)

Commented:
@genuine_need: Haha, IMO, in IT, if you don't praise yourself - no one will. Certainly not my users.


Anywhoo..... It looks good. Can you try to reboot and see if you can get into OS? BTW, did you see my question regarding the BIOS? Did you make any change in the BIOS in regards to the storage controller?

Author

Commented:
KeterHD

no I didn't change anything in the BIOS, should I?  Should I change the HDD controller settings?

btw, i tried to type explorer into the command prompt like you said and it didn't work (please see attached file for screenshot of error).

p.s. i praised you ;) lol!
photo--21-.JPG

Author

Commented:
btw, how does one access the bios on a sony vaio, every since using win 7 i've noticed that there is not indication of what keys to press to access bios, boot menu etc.

Author

Commented:
restarted the computer but it did the same thing, the windows logo came up and then the computer restarted and went to the screen in the attached screenshot :(

explorer.exe command doesn't work either.
photo--22-.JPG

Commented:
Okay, then the situation improved somewhat? You are not getting the BSOD anymore?

Also, have you tried the Launch Startup Repair option (sorry if you already answered that previously)?

Author

Commented:
yeh it doesn't seem as though I am getting the BSOD anymore, but even when I did it was very quick, I would even say that it was extremely hard to notice it, but I clicked on the option whereby the computer doesnt restart if there is an error, hence i was able to see the bsod before.

i have tried the launch startup repair too many times ;)

Commented:
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Author

Commented:
i selected "disable automatic startup on system failure" and I did get the bsod again.

Author

Commented:
thanks for the link to the bootable cd, just downloading now, i guess if it works then all i have to do is download my files to an external usb and then just reinstall everything right?

unfortunately it still is bsod :(

Commented:
I'm trying to see if there's a way to repair installation from your DVD.

Commented:
BTW, you mentioned previosly you tried the Windows 7 Rescue CD. What exactly did you do with it?

Author

Commented:
i just booted from the cd and then tried the repair option - which was useless.

thereafter i tried the memory check which was fine and then i tried the sys restore (which didnt work).

Commented:
Okay. While you're downloading a CD, please try this:

Boot your PC from the Windows 7 Install/Rescue DVD/CD. Choose Repair Your Computer and click on Command Prompt. When you are at the command prompt, type in the following:
bootrec.exe /fixmbr
bootrec.exe /fixboot

Author

Commented:
i've already done that Keter, i tried it twice yesterday. it said the command was successful, but it didn't materialise into getting rid of the bsod.

Author

Commented:
i've managed to load mini xp, just transferring my files (80gb!).

Commented:
Well, at least we get the files. What about the BSOD? Is it the same BSOD (0x0000007B) or is it a different one?

Author

Commented:
same bsod unfortunately.

i guess after transferring my files, i might reinstall windows, good idea?

Commented:
Well, at the moment, there doesn't appear to be much choice, unfortunately. My guess is there it would be possible to do more - but in a lab. Sadly, I don't think I can offer much more help without hands-on approach and some more tools. This one isn't an easy one.

BTW, on a side note, with Windows XP, you could do the 'repair install' from DOS. However, with Windows 7 and Vista, they've removed the option. Very sad.

Commented:
BTW, when you finish copying the files, leave the computer running for the night, doing the following:
Boot the PC from Windows 7 DVD and start the command prompt. Run this:
chkdsk c: /f /x /r.

This procedure would take several hours. Here's what we're looking for:
Take a look at your previous screenshots of chkdsk. In the final report, can you see the 0 KB in Bad Sectors? After the long check finished, look at the report and see if the number has changed (if it says there are some bad blocks). After this, attempt to start Windows again.

I doubt it'll help us boot, but it might tell us whether there are bad blocks on your HDD.

Author

Commented:
Keter, thank you so much for all your help.

i think i will just re-install windows 7 once my data has transferred.

thanks again, just being able to save the data was the most important part for me!

Author

Commented:
Thank you so much Keter, I just transferred all my info to my removeable usb via the bootable cd link you gave me and now will be installing win 7.

Commented:
Sure thing, mate. Much luck.

Praise is much appreciated.
Raheman M. AbdulMessaging and Directory Services
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Commented:
@guinine_need: The solution (bootable CD) is already given by marahman3001 and its source link (ultimatebootcd.com) is given by ArmyGroo at the first instance. I guess you did not focus on it and you could have already solved the issue.

FYI Ultimatebootcd is similar to the [Reference to a well-known Boot CD Removed]  which is a bootable CD for windows XP, 7

Commented:
@marahman3001:

The only reason I suggested [Reference to a well-known Boot CD Removed] is because it includes Mini Windows XP (correct me if I'm wrong; sadly, I am not very familiar with UBCD). As far as UBCD website says, there is nothing comparable there. Downside: user, unfamiliar with UBCD, command prompt tools and similar, would have hard time getting the data. With [Reference to a well-known Boot CD Removed] and Mini Windows XP, the user would find it much easier getting the information he requires.

Author

Commented:
Marahman3001

You told me to "buy" the boot CD, remember?

ArmyGroo told me to run diagnostics via the boot cd, which is what i had already done via a number of other methods.

Keter was the only one who explained clearly what i had to do and why i had to do it.  I had no idea that the bootcd had the winxp on it until Keter told.

thank you again Keter for being so patient and clear.
Raheman M. AbdulMessaging and Directory Services
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Commented:
Good to know that problem solved finally without waiting for the CD in post. Thanks KeterHD. I successfully used the bootable CD which is [Reference to a well-known Boot CD Removed] in the similar situation recently.

@guinine_need: I guessed you had no access to other PC to burn the [Reference to a well-known Boot CD Removed] after downloading it and the only option left is to buy it. Best of luck with the rest of the installation. Hope you copied all your data before reinstalling the OS.
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