We have a client that exchanged two Blackberry phones for two iPhones. Both Blackberry units were receiving e-mail using Exchange/OWA. The salesperson at Verizon said it would be easy to connect the iPhone to Exchange. The client could not get Exchange to work so Verizon suggested they contact their IT support. For identification purposes, I will refer to the iPhones as ‘A’ and ‘B’. We were able to get e-mail working on phone A. Using the same settings for the server and domain (except for username and password) on phone B, we get message “Cannot get mail. The connection to the server failed.” The account on B was deleted and reentered as a check to insure nothing was missed in setup. A prompt appeared stating that a passcode was required. I created a code and e-mail started working. However, when the e-mail started working on B it stopped on A. We deleted the account on A and re-entered. E-mail started working again on A but now B cannot receive messages. When we verify the settings and complete the “Verifying” phase, we get “Exchange Account Unable to verify account information” message.
Question: If phone A is able to connect to Exchange and send and receive e-mail, what could be preventing B from working if the server information is the same? Is there something in Exchange that would only allow one connection? The client has other staff member using Blackberry and OWA and their e-mail is still working.
Any suggestions on troubleshooting this problem will be appreciated. The suggestions from Verizon did not resolve the problem.
Exchange version: 2007 on a server running SBS2008
They do not have an SSL certificate. The SSL option is OFF on the iPhone
Both users have Exchange ActiveSync enabled on the mailbox features