Can't open Office attachments in Outlook

Posted on 2011-04-22
Last Modified: 2012-05-11
I have two users, both on Win XP, both in the same Domain. One user is a stanmdard user, the other user has local Admin rights on the PC.

When the users get an email with an Office attachment (Word or Excel file), the user gets an error message thaqt basically says that they either do not have permission to open the file, of there is not enough disk space to open it -which in this case is not true.

The user can save the file to their PC, but then still can't open the file from the approprate program.

Finally: If the user forwardes the file to another user, and then that user opens it and saves it to the network, they are then able to open the files in question with no problem.

The users in question have checked the settings for the Ofice programs and have found nothing to suggest that access should be blocked.

...Any Ideas!?

Thanks in advance
Question by:RKoons
    LVL 4

    Expert Comment

    check - antivirus and/or outlook security settings
    LVL 1

    Author Comment

    Good call, but the settings for the Antivirus is controlled via McAfee's EPO, and is the same for all machines. Granted, for us, office 2010 is a new limited deploy but all users have 2003, and here again, the settings are all the same, controlled from the server.

    This would suggest that this would then be happening with all users, not just these two.

    The only other thought I have is possibly it's a Windows/Office Patch that these two machines have that others do not have.

    LVL 4

    Accepted Solution

    if its just 2010 user(s), there are attachment handling options in 2010. - then go under home, options, trust centre..

    if your attachments have macros, it could be that level of security also.
    check this article;
    LVL 6

    Expert Comment

    I'm afraid the group policy or computer security policy of that computer "disable open" the file download form "Internet".

    Can you try it on that computer:
    1: Save the attachment to disk
    2: Select the saved attachment file at Explorer, right click, select "Properties"
    3: Click "Unlock" button to clear the security flag, then click [OK] to close the File Properties dialog.
    4: Try to run the attachment file again.
    LVL 4

    Expert Comment

    yes, the article link I provided mentions that group policy is how attachment security is set.
    LVL 1

    Author Comment

    You are right on target with the 2010 version... Thanks.

    Now all I have left is the 2003...

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