ADIC Scalar i500 Tape Library - No Display, Won't Initialize

Posted on 2011-04-22
Last Modified: 2013-07-30
I have a ADIC Scalar i500 tape library that won't initialize. There's is no display on the LCD and the NIC does not have connectivity.

If I power down the entire unit and reseat the controller card; The 3 status LED lights turn on and stay solid and the front LCD display never lights up. The unit does not have a service contract so I need help troubleshooting.

Any suggestions?
Question by:ro6ot
    LVL 22

    Expert Comment

    It is my opinion the only real option is to check with Quantum support and sales.

    Speak with both since they may give you a flat rate credit towards the price of a new library that might be more beneficial than the repair price.
    LVL 1

    Accepted Solution

    Ended up ordering a new library as it was cheaper than having this one repaired
    LVL 1

    Author Closing Comment

    no other solutions  provided

    Expert Comment

    We had this same issue happened just 3 days ago.  We powered down the i500 scalar and moved it to a different rack and the unit no longer powers on with same description as the ticket above.  LCD display won't work, the LCB (card where the network ports are) has 3 solid lights.

    The issue was with the CF card.  Our vendor sent us a replacement LCB and a CF card, and I tried to just replace the LCB and reusing the existing CF card and it did not work.  New and old LCB only works when i replaced the CF card with a new one.

    I hope this will help others with their future issues.

    Just a quick note.  The new CF card from the vendor contained a minimal level of library firmware which allows the library to boot up and display an Upgrade Notification message.  So it might not work if you just replace the CF with a generic card.

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