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ADIC Scalar i500 Tape Library - No Display, Won't Initialize

Posted on 2011-04-22
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Last Modified: 2013-07-30
I have a ADIC Scalar i500 tape library that won't initialize. There's is no display on the LCD and the NIC does not have connectivity.

If I power down the entire unit and reseat the controller card; The 3 status LED lights turn on and stay solid and the front LCD display never lights up. The unit does not have a service contract so I need help troubleshooting.

Any suggestions?
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Question by:ro6ot
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by:dovidmichel
ID: 35477529
It is my opinion the only real option is to check with Quantum support and sales.

http://www.quantum.com/ServiceandSupport/Contacts/ProductSelect/Index.aspx

Speak with both since they may give you a flat rate credit towards the price of a new library that might be more beneficial than the repair price.
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ro6ot earned 0 total points
ID: 35749330
Ended up ordering a new library as it was cheaper than having this one repaired
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by:ro6ot
ID: 35775503
no other solutions  provided
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by:Kitsap_Technology
ID: 39368492
We had this same issue happened just 3 days ago.  We powered down the i500 scalar and moved it to a different rack and the unit no longer powers on with same description as the ticket above.  LCD display won't work, the LCB (card where the network ports are) has 3 solid lights.

The issue was with the CF card.  Our vendor sent us a replacement LCB and a CF card, and I tried to just replace the LCB and reusing the existing CF card and it did not work.  New and old LCB only works when i replaced the CF card with a new one.

I hope this will help others with their future issues.

Just a quick note.  The new CF card from the vendor contained a minimal level of library firmware which allows the library to boot up and display an Upgrade Notification message.  So it might not work if you just replace the CF with a generic card.
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