We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Folders in Outlook are Duplicated

cfischer225
cfischer225 asked
on
Medium Priority
455 Views
Last Modified: 2012-05-11
Outlook 2007 connected to an Exchange 2007 in Small Business Server.

User is in Cached mode and when the user logs in from another computer for the first time, certain folders duplicate. It appears that the Calendar, Contacts, Notes, and a few others are duplicated and the new "Empty" folders become the default ones.

No actual mail items are duplicated.

The "other" folders actually have the users data in them. This causes problems as you can imagine because the Blackberries start syncing with the wrong folders, invitations are added to the wrong calendar etc.

Has anyone seen this before?
Comment
Watch Question

Commented:
Have you tried looking to see if they are duplicated in Outlook Web Access?
If this is happening for a single user then you can export the duplicate item(e.g. Calendar) from your outlook and import it into the original one. Once this is completed you can delete the duplicate.

Note:- Make sure you have back of the mail box or at least the items that you are importing. You can use EseUtill to get the brick level backup
If this is happening for a single user then you can export the duplicate item(e.g. Calendar) from your outlook and import it into the original one. Once this is completed you can delete the duplicate.

Note:- Make sure you have back of the mail box or at least the items that you are importing. You can use EseUtill to get the brick level backup

Author

Commented:
When the issue first happened i went into Web Access and yes they were there as well. I have since merged the folders and removed the extra ones. The problem is that this has happened before to another user on the same domain. Accessing the mailbox from a new computer for the first time triggers the default folders to be created blank and the actual data is thrown into another folder with the same name.

Please HELP!
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.