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Error message in exchange is incomplete: The following recipient(s) cannot be reached: stops there

Posted on 2011-04-22
Medium Priority
Last Modified: 2012-05-11
I am getting undeliverable mail returns:

Your message did not reach some or all of the intended recipients.

      Subject:      blahblah
      Sent:      4/14/2011 1:43 PM

The following recipient(s) cannot be reached:

      ' ()' on 4/14/2011 1:43 PM
            None of your e-mail accounts could send to this recipient.
It ends there. somtimes I get even less info
Your message did not reach some or all of the intended recipients.

      Subject:      blah blah
      Sent:      4/14/2011 1:44 PM

The following recipient(s) cannot be reached:

It seems that the messages are being cut off, I was expecting an error code to track in exchange and do not get one.  How do you trouble shoot this without the error code.  Also happens to more that one recipient but always to the same user.  Have reloaded the proflie already. checked the address and other users can email the recipients.
Question by:Scott Fowler

Assisted Solution

libermannet earned 664 total points
ID: 35449939
Are you having trouble when sending to a recipient from your address book or when typing the address in manually?

Author Comment

by:Scott Fowler
ID: 35450119
both, cleared out the contact and resent also.

Expert Comment

ID: 35450461
Does this user have the same permissions as other users?
Have you tried sending from Outlook Web Access?
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Assisted Solution

by:Mohammad Ishtyaq Khatri
Mohammad Ishtyaq Khatri earned 668 total points
ID: 35450464
is this for a particular recepient? have you check that this particual users is visible in outlook address book & have you also check the mail sending restrictions on his mailbox.

Accepted Solution

Scott Fowler earned 0 total points
ID: 35460793
adkurat: the user has the same permissions as others. Have not tried sending with owa
agentmik: it is for a particular recipients, so far there are four different recipients that this user has problem sending too. there are no mail sending restrictions on this user.

Assisted Solution

askurat1 earned 668 total points
ID: 35460817
Try sending in OWA to rule that out.

Author Closing Comment

by:Scott Fowler
ID: 35718431
by reloading outlook the problems went away.

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