katredrum
asked on
How does someone get Bloodhound.PDF.20?
Hello Experts,
I am struggling with a computer that keeps getting infected with Bloodhound.PDF.20. It is getting so irritation because when it is detected it slows down the computer as Symantec Endpoint 11.0 keeps scanning and detecting.
I followed Symantec's instructions on how to remove it by updating the virus definitions and running a full scan but it keeps recurring. The only way so far with any progress was to rename the user's profile and create a new one. It worked for a day and now it's back. Where is this coming from?
Can anyone help me get rid of this virus?
I am struggling with a computer that keeps getting infected with Bloodhound.PDF.20. It is getting so irritation because when it is detected it slows down the computer as Symantec Endpoint 11.0 keeps scanning and detecting.
I followed Symantec's instructions on how to remove it by updating the virus definitions and running a full scan but it keeps recurring. The only way so far with any progress was to rename the user's profile and create a new one. It worked for a day and now it's back. Where is this coming from?
Can anyone help me get rid of this virus?
ASKER CERTIFIED SOLUTION
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Please download Malwarebytes' Anti-Malware and install it
* Select "Check For Updates"
* Perform a "Full Scan"
* Select All Drivers
If viruses are detected then do the following:
Show Results > Remove All > Restart
Post the log file here.
Download HijackThis and install it. Run the program and choose to do a scan and save to a log file. Attach the log file here.