• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2881
  • Last Modified:

Citrix blue screen vdtw30.dll

I have a citrix server running Citrix XenApp 5 FeaturePack 3 on a Windows 2008 32 bit OS.  I received a blue screen error message that points to vdtw30.dll as the culprit.  I have already installed Citrix Hotfix XAE500W2K8071 and this did not fix the problem.  Are there any other ways to resolve this problem?
0
drock1978
Asked:
drock1978
  • 3
1 Solution
 
Daniel BorgerCommented:
http://forums.citrix.com/thread.jspa?threadID=283940

vdtw30.dll refers to the Citrix display driver. Doing an analyze- v on a minidump may sometimes point to this, but much more information can be gleaned from a kernel or complete memory dump.
In short, there are many reasons why the server can point to this file in its dump.

It is sometimes the case that upgrading graphics drivers can resolve the issue, and the same applies to other possible files that could be checked in a full dump.

In the previous versions, scheduled reboots and disabling speedscreen temporarily helped resolve the issue for some who were unable to install the hotfix,
0
 
drock1978Author Commented:
How do you do a analyze -v is this a command line command?  If so, what software do you need.  I have been analyzing crash dump files using the WinDbg tool.
0
 
drock1978Author Commented:
This issue seems to have been resolved after I loaded some windows updates.
0
 
drock1978Author Commented:
this issue was resolved after loading windows updates.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now