We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Citrix blue screen vdtw30.dll

drock1978
drock1978 asked
on
Medium Priority
3,319 Views
Last Modified: 2012-08-13
I have a citrix server running Citrix XenApp 5 FeaturePack 3 on a Windows 2008 32 bit OS.  I received a blue screen error message that points to vdtw30.dll as the culprit.  I have already installed Citrix Hotfix XAE500W2K8071 and this did not fix the problem.  Are there any other ways to resolve this problem?
Comment
Watch Question

Daniel BorgerSenior Citrix Engineer- CCEE

Commented:
http://forums.citrix.com/thread.jspa?threadID=283940

vdtw30.dll refers to the Citrix display driver. Doing an analyze- v on a minidump may sometimes point to this, but much more information can be gleaned from a kernel or complete memory dump.
In short, there are many reasons why the server can point to this file in its dump.

It is sometimes the case that upgrading graphics drivers can resolve the issue, and the same applies to other possible files that could be checked in a full dump.

In the previous versions, scheduled reboots and disabling speedscreen temporarily helped resolve the issue for some who were unable to install the hotfix,

Author

Commented:
How do you do a analyze -v is this a command line command?  If so, what software do you need.  I have been analyzing crash dump files using the WinDbg tool.
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
this issue was resolved after loading windows updates.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.