Microsoft Excel crashes when opening some documents

Posted on 2011-04-23
Last Modified: 2012-05-11
A user is having problems opening some Excel documents over the network; it looks like the size doesn't matter but the location. Every time he double-clicks on the files he gets an error saying "Excel stopped working", the logs sow this particular file:

Log Name:      Application
Source:        Application Error
Date:          4/22/2011 3:01:28 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Faulting application name: EXCEL.EXE, version: 12.0.6550.5004, time stamp: 0x4d2cee93
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab44
Exception code: 0xc0000374
Fault offset: 0x000c35e3
Faulting process id: 0x16b4
Faulting application start time: 0x01cc0138d39cb63d
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 124f0bba-6d2c-11e0-85ed-001195504d52
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2011-04-22T22:01:28.000000000Z" />
    <Security />
    <Data>C:\Program Files\Microsoft Office\Office12\EXCEL.EXE</Data>
Question by:Newco
    LVL 15

    Expert Comment

    Take a look here for some possible causes of those crashes that you experienced. There are several things listed there and hopefully one of those will resolve the issue.
    LVL 30

    Expert Comment

    Also is this a shared file that the user is trying to open?

    LVL 2

    Author Comment

    greyknight17: Thank you, I am still having the same issue.

    SiddharthRout: it is not set as 'shared' but it is on a data share. Each folder has specific permissions who access the files, the user is explicit with "full" access.
    LVL 30

    Expert Comment

    Do you have any special Add-In(s) installed? If yes, then those Add-Ins might be trying to access folders for which the user doesn't have explicit access to. Try removing them one by one and see what happens?

    I used to face this problem with my vb6 applications as it was trying to access system 32 folder for which I didn't have access and my applications used to crash. Once I got access to that folder every thing was hunky dory after that.


    Expert Comment

    Are the files that are causing the crash xls files?
    If this is the case then check for this MS Office Excel update KB2464583 in add remove programs. Uninstall this update and see if that fixes excel from crashing. If it does then I would uninstall Office and reinstall. Another option is to convert all your files to xlsx format.
    LVL 2

    Accepted Solution

    The user works fine in terminal services; I moved him to TS client and is working fine now. As for the PC, I still am having the same issues.
    LVL 2

    Author Closing Comment

    This is what worked for me, no solution was given.

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