Blue screen with mouse only responding (NOT BSOD)
Posted on 2011-04-23
Computer: Dell optiplex 960, Win XP SP3 in domain
Problem: After locking or logging off computer, a short time later (hour perhaps), the machine stops responding (blue screen with mouse only moving on screen). Example: User leaves computer for an hour, comes back and machine does not respond (Blue screen (no icons) with mouse able to move. Hard reboot is the only option.
Steps Taken: Flashed Bios, System Restore, MSConfig edited (Win.ini and startup), Scanned for malaware (none found), ran regclean, removed unused profiles, cleanup user's profile, updated NIC driver, recreated user's profile. My next step is to update video driver.
Any input would be appreciated.