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Server 2008R2, Unexpected Shutdown reported, during graceful shutdown

dankilleen
dankilleen asked
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Last Modified: 2012-05-11
All,

I have a curious, and serious situation.  2 x 2008 R2 domain controllers.  When restarting gracefully, I am sometimes informed, upon login, that the last shutdown was unexpected.  I have also noticed this in the event log:

EVENT 2103
The Active Directory Domain Services database has been restored using an unsupported restoration procedure.
 
Active Directory Domain Services will be unable to log on users while this condition persists. As a result, the Net Logon service has paused.


One of the DC's is a VM running on Citrix XenCentre and one is a normal physical machine.  

Has anyone seen this before, and do they know why windows considered is has been subjected to an unexpected shutdown, when clearly it has not.....

thanks.

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Top Expert 2012

Commented:
So,  you are shutting down the VM before restarting the Host? Are you Saving the state of the Domain Controller?

The above error looks like you used a snapshot of the VM to restore to a certain point or some type of restore using the Virtual software. You shouldn't use snapshots on a Domain Controller.

Author

Commented:
Hi,

I am simply restarting the GUEST.  Host is not restarted at all.  I have not used a snapshot or anything of the sort - that is the point of this post.

WE ALSO SEE THIS ERROR ON THE PHYSICAL DC.

The situation is a NORMAL windows restart, leading to a reported 'unexpected shutdown' and the above event logged.

Thanks
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Top Expert 2012

Commented:
If the VM has ever been recovered with a snapshot then both DCs will get this error this is a normal error if snapshot is used this is why I brought this up. You never stated that you never used a snapshot in your first post and lots of admins don't know you shouldn't use snapshots with Domain Controlers. That is the point of my first post. I can't assume.

Either way looks like you are have a USN rollback issue.

http://support.microsoft.com/kb/875495

http://blogs.technet.com/b/petergal/archive/2006/02/04/418779.aspx
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Top Expert 2012

Commented:
Are you getting Unexpected Shutdown reported on both servers?

Author

Commented:
Darius - Yes, both servers.  I am wondering if this is a 2008r2 issue.  Would SP1 help?
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Top Expert 2012

Commented:
SP1 should be installed but I haven't heard or seen the error during a reboot of physical server but have with virtual machine because of the vm tools not being installed and settings on VM not configured properly that have been shutdown gracefully.

I would make sure you have all drivers and firmware installed.

Could be a service that is hanging the servers up as well. Are there related softwares between the two like monitoring software?


Author

Commented:
All VM tools are installed - running Xen Server 5.6 FP1.

What do you mean by "and settings on VM not configured properly that have been shutdown gracefully."

All drivers and firmware bang up to date.

There is monitoring s/w on both boxes - GFI Max. - just runs as a windows service.
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Commented:
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Top Expert 2012

Commented:
One more thing to look out for as well is to run a chkdks /r on the server hard drive could have some corrupt sectors causing the problem as well

Commented:
You may need a bug fix

check

http://support.microsoft.com/kb/950323

thank you.

Author

Commented:
GFI Max windows service caused this error
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