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Report Scheduled from Central Management Console to FTP Site Delivers File with Zero Bytes - No Data

Hello Experts,

I have scheduled a report to a FTP site destination, and formatted it to arrive in a CSV format, but when it arrives at the destination site, the file has zero bytes and zero data. I can deliver the same file in CSV format to a local folder (destination: unmanaged disc), with the data, and I can also from the Crystal Enterprise server using a local FTP client, upload a csv file with data.

Do you know what would cause the Crystal Enterprise Server to deliver empty files to a remote FTP site?

Thank you for your help with this.
~Chopp

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linuxo

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David11Norman

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Chopp

ASKER

The permissions are correct. The account is correct. Here is one more piece of info: the error message with the failure of the scheduled report is: Error Message: connection error. CrystalEnterprise.Ftp: WSA0

Any other ideas?

Thank you very much for any advice.
~Chopp

Do you know what would cause the Crystal Enterprise Server to deliver empty files to a remote FTP site?

SOLUTION

moorhouselondon

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Chopp

ASKER

Thank you for that idea, unfortunately I don't have access to the FTP logs - it is not my FTP server. I will send a request to the FTP destination people asking what port number I should use. If anyone has any additional ideas, I will be interested.

Thanks again.
~Chopp

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moorhouselondon

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Chopp

ASKER

Thank you for your help.
~Chopp