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Reboot of Exchange 2003 SP2 results in IMAP and POP3 Services Failing to Start

Posted on 2011-04-23
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Last Modified: 2012-08-13
I am running Windows 2003 R2 Enterprise Server and MS Exchange 2003 Enterprise with SP2 (only one exchange server in my forest).  I am having an issue such that my IMAP and POP3 Services are not starting up on reboot.  I can manually restart them just fine without any issues, it is only when restarting the server when I have the problem.

Any help would be appreciated.

Further information:
The server is a member server not a DC
I am able to perform an nslookup on the IP and name for this machine from my DNS Server
I am able to browse the network (file shares, internet etc) after reboot
I do not have any services starting up with a logon other than the local System or Network Service
dcdiag and netdiag do not give me any errors
Ran exchange optimizer and the only thing it found was a missing WINS IP and /3GB Memory switch config suggestion (after inserting the WINS IP and rebooting the services still failed)
Setting recovery mode for the services still did not allow them to startup automatically

Windows IP Configuration

   Host Name . . . . . . . . . . . . : emerald
   Primary Dns Suffix  . . . . . . . : transition.csicompanies.internal
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : transition.csicompanies.internal
                                       suttle.csicompanies.internal
                                       suttle-cr.csicompanies.internal
                                       csicompanies.internal

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Dual Port Server Adapter #2
   Physical Address. . . . . . . . . : 00-30-48-76-E7-3B

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Dual Port Server Adapter
   Physical Address. . . . . . . . . : 00-30-48-76-E7-3A
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 172.16.44.7
   Subnet Mask . . . . . . . . . . . : 255.255.252.0
   Default Gateway . . . . . . . . . : 172.16.44.21
   DNS Servers . . . . . . . . . . . : 172.16.44.151
                                       172.16.44.4
   Primary WINS Server . . . . . . . : 172.16.44.151
__________________________

Below are the warning and error events from the server in sequence when I restart the server:

Event Type:      Warning
Event Source:      Userenv
Event Category:      None
Event ID:      1517
Date:            4/23/2011
Time:            6:08:36 PM
User:            NT AUTHORITY\SYSTEM
Computer:      EMERALD
Description:
Windows saved user TRANSITION\Exchange-Admin registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
___

Event Type:      Information
Event Source:      IPSec
Event Category:      None
Event ID:      4295
Date:            4/23/2011
Time:            6:09:59 PM
User:            N/A
Computer:      EMERALD
Description:
The IPSec Driver is starting in Bypass mode. No IPSec security is being applied while this computer starts up. IPSec policies, if they have been assigned, will be applied to this computer after the IPSec services start.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

___

Event Type:      Error
Event Source:      NETLOGON
Event Category:      None
Event ID:      5719
Date:            4/23/2011
Time:            6:10:11 PM
User:            N/A
Computer:      EMERALD
Description:
This computer was not able to set up a secure session with a domain controller in domain TRANSITION due to the following:
There are currently no logon servers available to service the logon request.  
This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.  

ADDITIONAL INFO
If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

___

Event Type:      Error
Event Source:      POP3SVC
Event Category:      General
Event ID:      1040
Date:            4/23/2011
Time:            6:10:12 PM
User:            N/A
Computer:      EMERALD
Description:
An error occurred while starting the Microsoft Exchange POP3 Service: the call to DsctxGetContextEx() failed with error 0x8007077f.

For more information, click http://www.microsoft.com/contentredirect.asp.
   
___


Event Type:      Error
Event Source:      IMAP4SVC
Event Category:      General
Event ID:      1040
Date:            4/23/2011
Time:            6:10:12 PM
User:            N/A
Computer:      EMERALD
Description:
An error occurred while starting the Microsoft Exchange IMAP4 Service: the call to DsctxGetContextEx() failed with error 0x8007077f.

For more information, click http://www.microsoft.com/contentredirect.asp.
   
___

Event Type:      Error
Event Source:      MSExchangeDSAccess
Event Category:      Topology
Event ID:      2104
Date:            4/23/2011
Time:            6:10:12 PM
User:            N/A
Computer:      EMERALD
Description:
Process INETINFO.EXE (PID=1084). All the DS Servers in domain are not responding.

For more information, click http://www.microsoft.com/contentredirect.asp.

___

Event Type:      Error
Event Source:      IMAP4SVC
Event Category:      General
Event ID:      1040
Date:            4/23/2011
Time:            6:10:12 PM
User:            N/A
Computer:      EMERALD
Description:
An error occurred while starting the Microsoft Exchange IMAP4 Service: the call to IIS_SERVICE::StartServiceOperation() failed with error 0x8007077f.

For more information, click http://www.microsoft.com/contentredirect.asp.
   
___

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1053
Date:            4/23/2011
Time:            6:10:12 PM
User:            NT AUTHORITY\SYSTEM
Computer:      EMERALD
Description:
Windows cannot determine the user or computer name. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

___

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7023
Date:            4/23/2011
Time:            6:11:50 PM
User:            N/A
Computer:      EMERALD
Description:
The Microsoft Exchange IMAP4 service terminated with the following error:
No site name is available for this machine.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

___

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7023
Date:            4/23/2011
Time:            6:11:50 PM
User:            N/A
Computer:      EMERALD
Description:
The Microsoft Exchange POP3 service terminated with the following error:
No site name is available for this machine.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0
Comment
Question by:ACCESS2008
10 Comments
 
LVL 17

Expert Comment

by:Viral Rathod
ID: 35454917
There can be different root causes for the "No site name is available..."error message. A simple thing to check is whether the Netlogon service is configured to start Automatically. If Netlogon doesn't start, the System
Attendant won't and, as a result, the other Exchange services won't start either.

0
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 35456025
Manually restart the IIS Admin Service and then try to start the IMAP and POP service.
0
 

Author Comment

by:ACCESS2008
ID: 35456162
Thanks for your comment viralrathod.  I have verified that the netlogon service is setup to start automatically.

Thanks for your comment shreedhar. As I mentioned in the description of my issue I am able to manually start the IMAP and POP3 Services without any issues.  It is only when the system is rebooted that they are failing to start automatically.
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LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 35456316
Hi,

Please disable the unwanted services. Select the service & check the option service is interect with desktop.  
Then insert windows cd into the cd drive & run sfc/scannow
& then restart your windows & check it.

Regards,
Tushar Kaskhedikar
0
 

Author Comment

by:ACCESS2008
ID: 35459748
Thanks for your suggestion kaskhedikar_tushar.  I ran the sfc /scannow utility and then rebooted the machine.  The IMAP and POP3 services still failed to startup automatically.

Any other suggestions would be welcome.

Thanks, Bob
0
 

Author Comment

by:ACCESS2008
ID: 35471944
I am still having the same issue.  Any help will be appreciated.  I have tried the following with unsucessful results:

Removed the server from the domain and re-added it back.
Updated the Network Card Driver
0
 
LVL 17

Expert Comment

by:Viral Rathod
ID: 35480686
0
 

Author Comment

by:ACCESS2008
ID: 35482882
Thanks for the link viralrathod.  I agree with the article that it is a timing issue when the services startup.  One thing to note is that my Exchange is not running on a domain controller, it is a member server.  Also the script that was talked about in the article is not availble, website not found.

Any additional help will be appreciated, thanks.
0
 

Accepted Solution

by:
ACCESS2008 earned 0 total points
ID: 35729756
FYI - I have resolved this issue myself.  Apparently the second NIC Card that was installed and not connected needed to have an IP Address assigned and plugged into our network.  After doing this all of the services started up normally.
0
 

Author Closing Comment

by:ACCESS2008
ID: 35763118
Resolved the issue myself.
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