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Wireless Connection Problem

camtz asked
Medium Priority
Last Modified: 2012-05-11
Hi, I am very confused at this point and wonder if someone can help me out.  I have an HP dv4000 on which the wireless connection works just fine and up until this morning, the wireless connection on my HP zd8000 worked just fine.

The problem is that on the zd8000, when I got through downloading a program from the internet I right clicked the little computer icon on the system tray and selected "disable" instead of touching the wireless button on top of the computer to disconnect from the internet.

I have been trying my best to enable it again but it won't work.  I took a look at the Device Manager on both computers and as you can see, the zd8000 has an X by Broadcom 802.11 so I updated the driver but that didn't help.  What can I do to get this to work again.  The wireless button on top of the computer is non-responsive, (it doesn't light up).

When I go to Wireless Network Connection the window says "Windows connot configure this wireless connection - if you have enabled another program to manage this wireless connection, use that software.  By the way, I use Windows XP., Thanks

Watch Question

Try to use System Restore to restore the system configuraiton before the problem happened.
Top Expert 2011

It sounds like you may have a utility (possibly an HP utility) that is negotiating the wireless connectivity for the device... are you able to find it and enable from there? Also see if the device is set to Enabled (or Disabled) in the Device Manager.


I already tried restoring to an earlier time and it didn't work.  And yes, I have enable over and over.


First you should get the wireless light on your machine.
Check the wireless on/off switch is your machine responding correctly to the switch.
Then check out your utility which controls your wireless, as explained by vobri


As I said, the switch does not work.  I have tried it many times.  How do I go about checking the utility that controls the wireless?

If the hardware swtich can be activated, it will not be possible to run any control program.
To me it sounds like a hardware issue. You will however need to confirm  its a hardware issue.

The way forward would be to get a free live CD eg knoppix and boot it from the CD.
See if you can configure the wireless using knoppix. If wireless can be activated
in knoppix it will mean that the hard ware is OK. And the problem lies with the software.

You decide after making your observations.

Sorry this
<<If the hardware swtich can be activated, >> 

to read as :

If the hardware switch cannot  be activated,


I've never heard of this CD.  Where do I gtr;
The way forward would be to get a free live CD eg knoppix and boot it from the CD."

You will have to down load the knoppix from a site:

Its open source so its free.

You have to down load it and burn the ISO image to the CD.
Once you got the ISO image on to the CD you could use it to boot up
laptop. All programs and drivers will be loaded direct into the RAM.
The good thing is that no programs are installed on to the harddisk.

You can then run the CD and see if the wireless works.


I downloaded the program you mentioned and burned an ISO and it ran for 26 hours but never gave me any feedback information.  I finally shut the computer down so I could remove the disc but it did not activate my wireless button on my computer so what was that all about?
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Thanks, I'll try it.
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