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how to set autoforward on the exchange server

Posted on 2011-04-24
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How can I forward emails from a support email accout to multiple team members?
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Question by:sunny21
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tigermatt earned 2000 total points
ID: 35456304
The process is thus:

Create a distribution group and mail-enable it.
Add the users who need to receive a copy of emails to the group.
Go to the support mailbox and edit its Properties. Depending on Exchange version, you now need to configure forwarding which could be in different places:

In Exchange 2003, look at Exchange General > Delivery Options tab. Set the "Forward To" option and select the distribution group.

In 2007 or 2010, in the Management Console, edit the Support mailbox properties, click the Mail Flow Settings tab and then Delivery Options and configure forwarding to the group there.

-Matt
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