code 10 error message

Posted on 2011-04-24
Medium Priority
Last Modified: 2012-06-21
Prolific USB-to-Serial Comm Port (COM9) This device cannot start. (Code 10)

I researched this on the internet after troubleshooting the entire day and received a blurb saying you have the answer. I joined. I can't find the answer. Where is the solution that I was told by your advertising that you have? Please advise.
Question by:hunnybearone
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Author Comment

ID: 35457399
I am very frustrated that the cd that came with this adaptor does not work. Please help me.
LVL 32

Accepted Solution

willcomp earned 1500 total points
ID: 35457632
The experts who answer questions are unpaid volunteers trying to help folks like yourself. Please direct any complaints about the site to the paid help by posting a question in Community Support.

When posting a question, place it in the proper zone(s) and provide sufficient information about the problem.  You'll get quicker and better responses.

It appears we're dealing with a USB to serial adapter on some version of Windows.

Open Device Manager and check for resource conflicts under device properties. Don't expect any but need to be certain.

In Device Manager, click on the View tab and select Resources by Connection. Expand Interrupt Request (IRQ) and see if there are any other devices using IRQ9 or IRQ2. If so, post back with information or, better still, a screen shot.

Uninstall the USB to Serial adapter in Device Manager and reboot. That sometimes resolves Code 10 errors.

Uninstall and re-install the device driver.

For more precise help, we'll need additional information.


Author Comment

ID: 35463578
That did not work either, but someone else has provided a solution that worked. Thank you all for your time.

LVL 32

Expert Comment

ID: 35463738
What was the solution?

Author Closing Comment

ID: 35733936
You need to install the driver without the device being plugged in. After installation, plug it in, and then no problem. Thank you for your assistance.

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