MS Word 2010 Quick Access Toolbar Doesn't Stay

Posted on 2011-04-25
Last Modified: 2012-05-11
We have a user that has Office 2010 on Win 7 and he has the Quick Access Toolbar engaged. When he closes word some of the features (eg. close) disappears. How can I get it to stay intact?

Thanks experts!
Question by:Majo2469
    LVL 2

    Expert Comment

    do you mean, when the user closes window, some of the buttons are removed from the quick access tool bar? or upload the screen shots of word window before and after the effect!!
    LVL 4

    Accepted Solution

    Customizations of the Quick Access toolbar are not saved in the roaming part of the profile (it's in %username%\AppData\Local\Microsoft\Office).  If the local copy of the profile is deleted or if the user logs on a new computer, the customizations are lost.

    This thread discusses this:

    Apparently the ideal solution would be a pair of logon/logoff scripts that would copy the *.OfficeUI files between the local computer and the user's data on the server.

    The simple solution is to have the group policy to not delete local copies of profiles at log off.

    LVL 3

    Author Closing Comment

    This was actually being caused by a user in Citrix, so it wasn't a windows issue. However, the answer provided was very close to the cause. overall.


    Thank you

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