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Majo2469Flag for United States of America

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MS Word 2010 Quick Access Toolbar Doesn't Stay

We have a user that has Office 2010 on Win 7 and he has the Quick Access Toolbar engaged. When he closes word some of the features (eg. close) disappears. How can I get it to stay intact?

Thanks experts!
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balatheexpert

do you mean, when the user closes window, some of the buttons are removed from the quick access tool bar? or upload the screen shots of word window before and after the effect!!
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jmdion

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This was actually being caused by a user in Citrix, so it wasn't a windows issue. However, the answer provided was very close to the cause. overall.

Bravo!

Thank you