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MS Word 2010 Quick Access Toolbar Doesn't Stay

Medium Priority
Last Modified: 2012-05-11
We have a user that has Office 2010 on Win 7 and he has the Quick Access Toolbar engaged. When he closes word some of the features (eg. close) disappears. How can I get it to stay intact?

Thanks experts!
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do you mean, when the user closes window, some of the buttons are removed from the quick access tool bar? or upload the screen shots of word window before and after the effect!!
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This was actually being caused by a user in Citrix, so it wasn't a windows issue. However, the answer provided was very close to the cause. overall.


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