How to read an email from a mailbox in Exchange.

Posted on 2011-04-25
Last Modified: 2012-05-11
We are running SBS 2003 R2, Exchange 2003, and Outlook 2003.
How do I retrieve an email from a mailbox of a user running Outlook/Exchange?
I do not want to download all their emails on to my Outlook to check for a specific email.
I did a search in ESM and noticed a suspicious email from one user to another in a different department because of no subject heading.  How can I access that email sent by userA to userB without them knowing?  Even if they deleted it.
Question by:j_rameses

    Assisted Solution

    Try outlook web access

    make sure you should have all components.

    Author Comment

    Does not work.
    My computer is on the network.
    LVL 38

    Assisted Solution

    by:Adam Brown
    You would need to assign yourself full control or read permissions on the mailbox of the user, then open the mailbox from OWA/Outlook. For legal reasons, you also need to make sure that all your users know that their emails can be inspected without them knowing. If you have not already required them to sign documentation that specifically tells them that their emails on the company network cannot be considered private, you run the risk of serious litigation (and the loss of your job) if you open another user's mailbox.
    LVL 2

    Accepted Solution

    There is no way to view the body of the email message from within exchange system manager.

    The simplest way to view the email's contents would be to use OWA like Mjangid said. Instead of "" use "<server IP>/exchange" in your web browser.

    The other way to do this would be to create a new outlook profile on any available PC. Make sure that during the set up of the profile you select the "manually configure server settings" so that you can uncheck the "used cached exchange mode". Having this box unchecked will configure outlook to read emails directly from the exchange server without having to go through the timely process of copying the mailbox to your computer.

    Author Comment

    acbrown2010: they signed their rights away.
    David11011: Thank you.  That worked, I was able to access OWA.  Will I be able to access emails if they emptyied out their "Delete" folder?  I know in Outlook you can restore the email but can it be done i OWA?
    LVL 2

    Assisted Solution

    In exchange 2007 Microsoft implimented a more robust OWA webpage that allows you to do that. But the 2003 OWA didn't have that capability yet. The only way to do that is to use outlook.

    Author Comment

    thank you all.
    We will be upgrading to Exchange 2010 in a couple of months.
    Thank goodness.

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