Konica Minolta Bizhub C253 setup with Rackspace SMTP

Posted on 2011-04-25
Last Modified: 2012-06-27
Does anyone have experience setting up a Konica Minolta Bizhub 253 with a Rackspace SMTP?  I keep getting login errors when doing scan-to-email.  Username/password for the Exchange server on Rackspace has been verified to work properly otherwise.  
Question by:danny8280
    LVL 116

    Expert Comment

    by:Andrew Hancock (VMware vExpert / EE MVE)
    do you have any diagnosis or logging information?
    LVL 9

    Accepted Solution

    This is a workaround not a solution . . .

    I've always had trouble with copiers sending over secure SMTP.  If the Exchange server was on-site, I'd recommend letting the copier send through the server without authentication.  But that isn't an option here.  This workaround MAY work for your situation:

    I've used this method to use a Ricoh MFC device to send scans with a Google Apps mail server.  If you don't have any better solutions, you may want to give this a shot.

    Author Comment

    That's how the machine was set up before, as the Exchange was just migrated to the cloud just as I took over the job.  A few of the programs such as BackupExec and other monitoring software, along with the copier, now can't send out the simple-SMTP messages.  This may resolve all of them.

    Author Closing Comment

    Provided acceptable workaround/solution for the question asked.

    Author Comment

    The workaround/solution worked perfectly.  The Konica does not authenticate well to Rackspace.  hMailServer is able to log into Rackspace as a go-between much easier and then use their SMTP to forward the messages to where they need to go.  Thanks fo the help.  

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