?
Solved

Windows Xp Anti-Virus won't let me open anti-virus programs to get rid of it

Posted on 2011-04-25
8
Medium Priority
?
440 Views
Last Modified: 2013-11-22
One of our computers today was hit by that Windows Anti-Virus "Virus". This program won't let me open any of my anti-virus programs in order to eliminate it. I tried ending the process rrc.exe and it just comes back as soon as I run another application. I need your help so that I can have my anti virus programs get rid of it.

Thanks,

Nathan
0
Comment
Question by:murphyins
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 2

Expert Comment

by:shesters
ID: 35462159
Have you tried safe mode? Also, this link has very good instructions http://www.bleepingcomputer.com/virus-removal/remove-windows-antivirus-pro 

Download malwarebytes at www.malwarebytes.com you might have to download it on a flash drive on another computer and then install it on the infected computer.
0
 
LVL 4

Accepted Solution

by:
Joseph Ruiz earned 1000 total points
ID: 35462193
0
 

Author Comment

by:murphyins
ID: 35462242
Yes, I have tried running in safe mode with the same results. I am going to try Revo Uninstaller to see if that works. The computer let me install Avast, but won't let me run. The computer let me install Zone Alarm and it does run. AVG & Malwarebytes won't install
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 4

Expert Comment

by:Joseph Ruiz
ID: 35462304
This version: revo.zip works the best.
0
 

Author Comment

by:murphyins
ID: 35462408
Ok, Revo got rid of the virus, but now whenever I try to open anything, it always asks what do I want to open with. And when I go into add/remove programs, it tells me that rundll is missing. It's not missing because I found it in system32
0
 
LVL 8

Assisted Solution

by:askurat1
askurat1 earned 1000 total points
ID: 35462469
Try Below: WinXP-EXE-Fix.reg
0
 
LVL 8

Expert Comment

by:askurat1
ID: 35462470
0
 

Author Comment

by:murphyins
ID: 35462503
Thanks guys that really helped. I will let you know if something else isn't working.

0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
Suggested Courses

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question