Windows cannot connect to the printer 0x000000c1

Posted on 2011-04-25
Last Modified: 2012-05-11
I've got a Windows 7 Professional 64-bit computer that is having problems installing network printers.  I get following error when I try to install a network printer

Connect to Printer
Windows cannot connect to the printer
Operation failed with error 0x000000c1

I have tried to install another model printer connected to a different computer and get the same error message.  All computers are Windows 7 Professional 64-bit.

Any ideas?
Question by:SupermanTB
    LVL 8

    Expert Comment

    Have you tried downloading the latest 64 bit drivers?
    LVL 89

    Expert Comment

    by:John Hurst
    Try using the Windows Printer Update. Go to Devices and Printers -> Add a Printer -> Local -> Use exisitng port -> Next.  Note the Windows Update button beside Have Disk. Click on that, wait, then cancel when you see  the updated list of printers. Restart and try connecting the network printer again.

    This works for me for many, but not all, printers. ... Thinkpads_User
    LVL 4

    Accepted Solution

    Try manually installing the driver to the printer. There is something corrupt in the automatic process.

    Or try it in compatability mode:


    Insert the setup disk in your CD/DVD drive.


    Choose to view the files in Explorer.  Scroll down to the file "Setup," which is identified as an application.


    Right-click the file and select "Properties." Click the "Compatibility" tab at the top of the resulting window.


    Check off "Run this program in compatability mode for:" and choose "Windows Vista" from the pop-up menu.


    ALSO check "Run this program as administrator" at the bottom of the window.


    Press "Apply," then "OK."

    Author Comment

    The user is off all day tomorrow.  I've taken up too much time on their computer today.  I'll post back tomorrow.  Thanks everyone.

    Author Closing Comment

    Worked like a charm.  Thanks.

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